What are the responsibilities and job description for the Sr. Desktop Support position at ASCENDING?
Sr. Help Desk Engineer
Mid-Town Manhattan, NY (100% onsite)
3-6 Month contract
Job Overview:
We are seeking a highly skilled and experienced Sr. Help Desk Engineer (Contractor) to assist with the technology consolidation of multiple entities into a unified environment. This is a hands-on, 100% onsite role in Mid-Town Manhattan, ideal for someone experienced with desktop buildouts, profile migration, endpoint management, and project-based user support.
Key Responsibilities:
Mid-Town Manhattan, NY (100% onsite)
3-6 Month contract
Job Overview:
We are seeking a highly skilled and experienced Sr. Help Desk Engineer (Contractor) to assist with the technology consolidation of multiple entities into a unified environment. This is a hands-on, 100% onsite role in Mid-Town Manhattan, ideal for someone experienced with desktop buildouts, profile migration, endpoint management, and project-based user support.
Key Responsibilities:
- Build, configure, and deploy Windows desktops and laptops for end users across multiple organizations
- Create and migrate user profiles as part of the entity consolidation project
- Update, test, and troubleshoot desktop software and operating systems
- Ensure smooth onboarding of users and devices using Microsoft Intune and Windows Autopilot
- Provide Tier 2/3 support for desktop hardware/software issues, escalating as needed
- Collaborate with project managers and technical leads to execute migration tasks according to project timelines
- Document processes, configurations, and solutions as needed for project consistency and knowledge sharing
- Support end users in person and respond to service requests efficiently and professionally
- Hands-on experience with Microsoft Intune and Windows Autopilot (required)
- Proven ability to build and deploy Windows desktops and manage user profiles
- Strong desktop support skills for both hardware and software in enterprise environments
- Experience with desktop software installations, updates, and troubleshooting
- Experience supporting migrations or consolidations of IT environments is highly desired
- Excellent interpersonal and communication skills
- Proven track record of professionalism and reliability in fast-paced settings
- Prior experience in IT consolidation, merger, or acquisition projects
- Familiarity with user data migration tools and scripting a plus (e.g., PowerShell)
- Certifications such as Microsoft 365: Modern Desktop Administrator Associate (MD-100, MD-101)