What are the responsibilities and job description for the ERP & CRM Project Implementation Manager position at ASCENDING?
Project Implementation Manager (ERP & CRM)
Location: Greater Boston Area (Remote)
Duration: 12 Months Contract (Potential for Extension)
Primary Focus: Salesforce CPQ & NetSuite Modernization
Position Summary
We are seeking a strategic and results-oriented Project Manager / Implementation Manager to lead the end-to-end planning and execution of enterprise-level ERP and CRM initiatives. This role is central to our digital transformation, specifically focusing on the integration and rollout of Salesforce CPQ and NetSuite.
The ideal candidate will be a proactive leader capable of orchestrating complex system migrations, managing cross-functional technical teams, and ensuring high-level stakeholder alignment. You will be responsible for the project lifecycle from initial requirements gathering through post-go-live stabilization, ensuring all deliverables meet rigorous quality and budgetary standards.
Key Responsibilities
Strategic Planning & Execution
- Project Lifecycle Management: Orchestrate the full implementation lifecycle for ERP and CRM workstreams, with specialized oversight of Salesforce CPQ and NetSuite modules.
- Scope & Governance: Define comprehensive project scopes, success criteria, and governance models in collaboration with executive sponsors and business leads.
- Roadmap Development: Establish and maintain detailed project schedules, resource allocation models, and budget tracking to ensure milestone achievement.
Technical Oversight & Delivery
- Implementation Leadership: Guide cross-functional teams through system design, configuration, and customization, ensuring technical solutions align with business objectives.
- Data & Integration: Oversee critical data migration strategies and system integration tasks, ensuring data integrity and seamless interoperability between platforms.
- Quality Assurance: Facilitate User Acceptance Testing (UAT), bug tracking, and remediation efforts to guarantee a high-quality production release.
Stakeholder & Change Management
- Communication Hub: Serve as the primary liaison between business users, technical architects, and third-party consultants/vendors.
- Risk Mitigation: Proactively identify project bottlenecks and risks, developing robust mitigation strategies to maintain project velocity.
- Operational Readiness: Lead change management activities, including the development of training materials and knowledge transfer sessions for post-launch support teams.
Required Experience & Qualifications
Core Requirements
- Professional Experience: 5 years of dedicated project management experience, specifically leading large-scale ERP and CRM implementations.
- Platform Expertise: Demonstrated success managing high-complexity projects involving Salesforce CPQ and NetSuite.
- Methodology: Proficiency in Agile, Waterfall, and Hybrid project management frameworks, with hands-on experience using tools such as Jira, Smartsheet, or MS Project.
- Education: Bachelor’s degree in Information Systems, Business Administration, Computer Science, or a related field.
Technical & Professional Competencies
- Business Acumen: Deep understanding of core business processes, including Finance, Sales Operations, Supply Chain, and Revenue Recognition.
- Communication: Exceptional verbal and written communication skills, with the ability to translate technical complexities for non-technical executive audiences.
- Leadership: Proven ability to manage distributed/remote teams and coordinate effectively with external vendor resources.
Preferred Qualifications
- Certifications: PMP, CSM (Certified Scrum Master), or platform-specific certifications (Salesforce/NetSuite).
- Industry Experience: Prior experience within the Alarms or Security Services industry is highly desirable.
- Geographic Preference: Candidates based in the Greater Boston area are preferred for occasional onsite strategic sessions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.