Doctor Office Assistant (Bilingual English/Spanish)

Front Desk Receptionist (Bilingual English/Spanish)

Employment Type: W2 Hourly Position
Location: Onsite - Woodbridge, VA
Schedule: Full-Time, Monday through Friday, 8:45 AM - 5:00 PM

Role Summary

We are seeking an enthusiastic, highly motivated, and bilingual Front Desk Receptionist to be the welcoming first point of contact for our medical practice. This is an ideal junior-level opportunity for a candidate eager to launch their career in healthcare administration. The primary focus of this role is ensuring smooth patient flow, managing administrative tasks efficiently, and providing exceptional customer service in both English and Spanish.

Key Responsibilities

As a key member of our administrative team, you will be trained on and responsible for the following core duties:

Patient Management & Communication

• Bilingual Communication: Fluently and professionally interact with patients, family members, and visitors in both English and Spanish, translating essential information as needed.
• Check-In/Check-Out: Greet patients warmly, confirm appointments, process necessary intake forms, and collect identification and insurance cards.
• Scheduling: Accurately schedule and confirm appointments, follow-up appointments, and referrals, managing the clinic’s calendar effectively.
• Phone Operations: Answer and direct high-volume, multi-line phone calls, triage patient inquiries, and take detailed messages for clinical staff.

Administrative & Financial Support

• Insurance Verification: Verify patient eligibility and benefits with insurance providers prior to their visit.
• Financial Transactions: Collect co-pays, deductibles, and outstanding balances, accurately processing payments and providing receipts.
• Record Keeping: Prepare, scan, and file patient charts and medical records while ensuring strict adherence to all HIPAA and privacy regulations.
• Office Organization: Maintain a clean, professional, and organized reception area and supply inventory.

Qualifications

• Language: Mandatory: Fluency (written and verbal) in both English and Spanish.
• Experience Level: This is a junior role. Prior medical office experience is a plus, but a strong willingness to learn, a positive attitude, and professional demeanor are prioritized.
• Skills: Excellent verbal and written communication skills; basic proficiency with Microsoft Office Suite and ability to quickly learn Electronic Health Record (EHR) software.
• Attributes: Highly organized, detail-oriented, and reliable. Must be able to manage time effectively in a fast-paced environment and handle confidential patient information with discretion.