What are the responsibilities and job description for the Service Desk Coordinator position at Ascendant?
Job Summary
We are a growing managed service provider (MSP) located in NJ, seeking a dedicated and organized Client Support Coordinator to join our team. This is a full-time, hybrid work position from our central NJ offices.
Responsibilities:
- Answer incoming client support calls
- Create and format support tickets based on client requirements.
- Follow up on open tickets to ensure timely resolution.
- Coordinate with technicians to prioritize and manage ticket workflow.
- Maintain accurate, detailed records of client interactions and ticket status.
- Provide regular updates to clients regarding the status of their tickets.
- Assist in improving ticketing processes and client communication strategies.
Qualifications:
- Excellent communication skills, both verbal and written.
- Strong organizational skills and attention to detail.
- Ability to multitask and manage time effectively.
- Experience in customer service or support roles is preferred.
- Familiarity with ticketing systems (Autotask) and MSP operations is a plus.
- Proficiency in using Office 365 software and Microsoft Teams.
Benefits:
- Competitive salary and benefits package.
- Opportunity to work in a dynamic and growing company.
- Supportive and collaborative work environment.
- Professional development and growth opportunities.
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Education:
- Associate (Preferred)
Experience:
- IT support: 1 year (Preferred)
- Client services: 1 year (Preferred)
Work Location: Hybrid remote in Somerset, NJ 08873
Salary : $40,000 - $50,000
