Student Support Specialist

Job Title: Student Support Specialist

Status: Full Time/Exempt/11 months

Department: Programming

Reports To: Director, Program Operations

Summary

The Student Support Specialist is responsible for the overall planning, coordination, and

management of Communities In Schools (CIS) operations at the assigned site, implementing the

CIS model of integrated student supports in compliance with CIS National accreditation

standards. This role works directly with students, families, school administrators, staff, and

community partners to improve attendance, academics, and behavior-connecting school

content to real-world experiences, fostering positive character development, and building

intrinsic motivation.

Essential Duties And Responsibilities

Program Leadership & Planning

• Build and lead a school-based support team that collaborates with school
  
  

administrators, faculty, volunteers, and community partners to implement the CIS model.

• Lead the annual needs assessment process using school and district data, surveys, and
  
  

stakeholder input to identify school-wide and individual student needs.

• Develop and implement an annual site support plan with measurable objectives and
  
  

procedures for delivering school-wide (Tier I), targeted (Tier II), and intensive,

individualized (Tier III) services.

• Coordinate the delivery of evidence-based services aligned with Academic, Behavior,
  
  

Coursework/College/Career, and Parent Engagement (ABC3 P) focus areas.

• Monitor and adjust services regularly to maximize effectiveness and student impact.
  
  

Student Support & Case Management

• Identify, support, and monitor students at moderate to high risk of dropping out,
  
  

providing targeted interventions to address attendance, academic, and behavioral

needs.

• Provide academic, behavioral, and social-emotional support to students through
  
  

individual and group interventions, enrichment opportunities, and life skills development.

• Work with parents/guardians to strengthen home-school connections, support academic
  
  

success, and assist with career planning and post-secondary preparation.

• Remove academic barriers by coordinating access to health, dental, vision, and other
  
  

critical needs resources.

Data, Evaluation & Reporting

• Conduct regular assessments and evaluate program outcomes to measure impact.
• Maintain accurate and timely student records in the CIS Student Information System
  
  

(CISDM).

• Prepare annual end-of-year reports for school and affiliate leadership, contributing to
  
  

local, state, and national reporting requirements.

Collaboration & Professionalism

• Maintain strong, positive relationships with school personnel, families, and community
  
  

partners.

• Participate in site team meetings, staff meetings, professional development, and other
  
  

events to support student engagement and program effectiveness.

• Demonstrate professionalism, cultural responsiveness, and serve as a positive role model
  
  

for youth.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or

ability required.

Education And/or Experience

Candidates must have at least a bachelor's degree and 2 years of relevant equivalent

experience in education, social work or related field.

Skills Requirement

• Demonstrated computer proficiency in Microsoft Office, experience with Google Suite, Zoom
  
  

or other virtual meeting platforms

• Excellent communication (verbal and written), interpersonal and people skills
• Ability to analyze and interpret business periodicals, professional journals, technical manuals,
  
  

and governmental regulations

• Ability to write and edit reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from managers, school
  
  

leaders, clients, and the general public, orally and in writing

• Ability to speak effectively to guests, candidates or employees of the organization one on one
  
  

or in a group setting

Physical Demands

While performing the duties of this job, the employee is frequently required to sit; use hands to

handle, feel and keyboard; reach with hands and arms; and talk or hear. The employee is

occasionally required to stand; walk; stoop, kneel, or bend. The employee must occasionally lift

and/or move up to 25 pounds. Specific vision abilities required by this job include close and

distance vision. The physical demands described here are representative of those that must be

met by an employee to successfully perform the essential functions of this job. Reasonable

accommodation may be made to enable individuals with disabilities to perform the essential

functions.

Work Environment

The position is located within the Charlotte Mecklenburg area. Regular and satisfactory

attendance and punctuality are required. Regular and satisfactory performance, including

meeting all process deadlines and stated deliverables, is required. The statements contained

herein describe the scope of responsibility and essential functions of this position but should not

be considered to be an all-inclusive listing of work requirements. Individuals may perform other

duties as assigned including work in other areas to cover absences or relief to equalize peak

work periods or otherwise balance the workload.

Criminal background check and pre-employment drug test required. Financial credit check and

driving record check required, if applicable.