What are the responsibilities and job description for the Safe Alliance - SRC Client Care Specialist position at Ascend Nonprofit Solutions?
Essential Duties And Responsibilities
Support the agency mission by providing hope and healing to those impacted by domestic violence, sexual assault, and child maltreatment using a trauma-informed, client-centered approach.
Client Services
Education and/or Work Experience Requirements
The above statements are intended to describe the general nature and level of work being performed by people assigned this job classification. They are not to be constructed as an all-inclusive list of all duties, skills, and responsibilities of people so assigned. Safe Alliance may still be subject to government mandated vaccine requirements and testing similar to the ones outlined by the OSHA Emergency Temporary Standard. As a condition of employment you must be willing to submit proof of vaccination or submit testing results weekly or as outlined by the agency. Proof of vaccination status must be provided at hiring and/or upon request by the agency.
Accommodations: Safe Alliance will engage in an interactive process with employees requesting medical or religious accommodations
The Agency's policy is to provide equal opportunity in all terms, conditions, and privileges of employment for all qualified applicants and employees without regard to race, color, creed, religion, national origin, sex, age, marital status, disability or veteran status.
Support the agency mission by providing hope and healing to those impacted by domestic violence, sexual assault, and child maltreatment using a trauma-informed, client-centered approach.
Client Services
- Provide intake, assessment, case management, crisis intervention, safety planning, court education, information, and referrals as applicable
- Ensure coordinated client care with key community partners
- Act with the client in mind and work to meet client needs and expectations to the extent possible
- Answer calls and process referrals to screen and direct callers or referred clients as appropriate
- Greet walk-in clients and complete brief screenings to provide information and direct clients as appropriate
- Maintain a safe, welcoming, and comfortable reception area and victim waiting room
- Maintain confidential and accurate, up to date client, stakeholder, intern, and volunteer records, program and agency records in agency databases, which may include CSN, Raiser's Edge, Financial Edge and Paycom.
- Partner with direct care staff to maintain up-to-date electronic client files and adhere to record retention policy for physical files.
- Research, write, and manage grant reporting and grantor relationships as assigned by supervisor.
- Adhere to agency and program procedures concerning documentation, Critical Incident Reports, and Client Satisfaction Surveys, and participate in the Quality Assurance process.
- Assist SRC Manager with planning and administrative oversite of High Risk team meetings.
- Support office functioning by handling mail and maintaining inventory of office supplies, bus passes, petty cash, and gift cards.
- Act as a liaison between TUC partners and internal Safe Alliance departments.
- Work with the SRC Manager to initiate and/or evaluate programs and processes used within the SRC and make changes as needed to ensure success for TUC.
- Work with SRC leadership to ensure the goals and outcomes for the program are met.
- Requires initiative, attention to detail, and the ability to work independently.
- Increase awareness of victimization, prevention, and available resources through public speaking and media requests as assigned
- Participate in community meetings and committees as assigned
- Promote and maintain professional relationships with agency staff, volunteers, interns, stakeholders, and community partners
- Contribute to quality of services by staying informed of best practices, developments and trends in the area of trauma and victimization, especially as it relates to intimate partner violence, sexual violence, and child maltreatment.
- Maintain and develop skills and knowledge by attending training and ensure licensure and certifications are up to date as needed for the job.
- Contribute to agency effectiveness by performing other duties as assigned.
- Demonstrate all agency core competencies
- Demonstrate the following position-specific competencies:
- Adaptability
- Building Trust
- Decision Making / Problem Solving
- Planning and Organizing
- Initiative
- Teamwork
Education and/or Work Experience Requirements
- High School Diploma, GED, or equivalent experience
- Experience working with victims or in human services
- Spanish-speaking preferred
- Light work involving exertion of up to 20 pounds occasionally and/or negligible force frequently or constantly
- Ability to lift, twist, carry, push, pull, or move objects
- Ability to use close vision, distance vision, color vision, depth perception, and focus
- Ability to reach, stand, crouch, walk, grasp, sit, twist, talk, hear, and perform repetitive motions
- Reasonable accommodations may be made for individuals with disabilities
- Must have reliable transportation to meet job requirements
- Position may require work outside typical business hours as the agency provides services 24/7
The above statements are intended to describe the general nature and level of work being performed by people assigned this job classification. They are not to be constructed as an all-inclusive list of all duties, skills, and responsibilities of people so assigned. Safe Alliance may still be subject to government mandated vaccine requirements and testing similar to the ones outlined by the OSHA Emergency Temporary Standard. As a condition of employment you must be willing to submit proof of vaccination or submit testing results weekly or as outlined by the agency. Proof of vaccination status must be provided at hiring and/or upon request by the agency.
Accommodations: Safe Alliance will engage in an interactive process with employees requesting medical or religious accommodations
The Agency's policy is to provide equal opportunity in all terms, conditions, and privileges of employment for all qualified applicants and employees without regard to race, color, creed, religion, national origin, sex, age, marital status, disability or veteran status.