What are the responsibilities and job description for the Customer Account Representative position at Ascend Management Group?
Our team is all about connecting people; to each other, to opportunity, and to Frontier’s reliable telecom services. We’re looking for an outgoing Customer Account Representative who thrives in conversation and takes pride in solving real-world problems on the spot. This role is ideal for someone who has a customer-first mindset and a hunger for career growth.
Who We Are
People always power progress, and that’s exactly what drives us at Ascend Management Group. Built on the belief that real success comes from uplifting others, we specialize in helping people grow through authentic human connection. Whether it’s a customer discovering a better service or a teammate leveling up their career, we’re here to make your progress purposeful.
What You’ll Do:
- Engage directly with customers in-store or during community events, introducing Frontier’s latest internet and home service solutions with energy and professionalism.
- Deliver exceptional direct service, answering questions and explaining plan options so customers feel confident in their decisions.
- Close sales confidently by identifying customer needs, providing tailored recommendations, and building long-term trust with every interaction.
- Manage and update customer accounts to ensure all information is current, accurate, and handled with care.
- Track and report daily sales activity, maintaining a clear record of your performance since progress feels even better when you can see it.
- Represent Ascend and Frontier at all times with integrity, enthusiasm, and a commitment to excellent service.
- Collaborate with teammates to meet group sales targets, exchange strategies, and celebrate wins together.
- Contribute to a positive work environment, keeping the energy high and the momentum going even during busy days.
What You’ll Bring:
- A genuine love for helping people — you’re that friend who always knows how to fix things.
- Excellent communication skills with a confident, customer-oriented attitude.
- Strong organizational habits (you juggle conversations and follow-ups like a pro).
- Willingness to learn the ins and outs of telecom products; tech-savvy or not, we’ll get you there!
- A competitive, performance-driven mindset; your success depends on your effort.
- A team player mentality with a dash of healthy ambition.
- Dependability and integrity — because good service starts with good character.
What You’ll Get:
- Weekly commission-based incentives that reward effort and performance.
- Career growth opportunities in an expanding industry.
- Flexible scheduling to help you balance life and work.
- A collaborative team that celebrates wins big and small.
- A fun, supportive, and friendly workplace — where everyone’s voice counts.
Job Type: Full-time
Pay: $48,500.00 - $57,000.00 per year
Work Location: In person
Salary : $48,500 - $57,000