Universal Banker

As part of the Retail Branch team, the Universal Banker-is accountable for client service delivery to those who prefer face-to-face interaction with Ascend Bank to expand and strengthen client relationships while processing a variety of financial transactions and maintaining accuracy. The position will provide education about Ascend Bank sales and service delivery options, including but not limited to, all digital channels and debit card reward programs, while offering the appropriate banking solutions that match the client’s needs. The position requires knowledge in the areas of client experience, client relationship development, retail sales, loss mitigation, and compliance with Bank policies, procedures and quality standards.

Responsibilities:

Client Relationship Management:

• Build and maintain strong relationships with clients, local businesses, and community organizations through in person and planned appointments.
• Open new accounts, including checking, savings, and other deposit accounts. Assist with account maintenance, such as updates, closures, and changes.
• Address Client inquiries and concerns in a timely and professional manner, involving Branch Management when applicable.

Risk Management and Compliance:

• Ensure compliance with all banking regulations, policies, and procedures.
• Implement effective risk management practices to safeguard the bank's assets and reputation.
• Follow internal controls and audit procedures to ensure the accuracy of financial transactions and prevent fraud.

Performance Monitoring and Reporting:

• Contribute to the overall operational efficiency and success of the branch.
• Utilizing CRM platform to capture client interactions to create opportunities for relationship building, process improvement, and operational efficiency.
• Perform other duties as assigned.

Development and Training:

• Work effectively with branch staff, management, and other departments to ensure a positive and seamless client experience.
• Participate in branch meetings and training sessions to stay informed about new products, services, and operational updates. 
• Participate in daily jumpstarts with staff, planning relevant topics to share and discuss. 

Digital Literacy: 

The ability to use data, information, and communication technologies to find, evaluate, create, and communicate information, requiring both cognitive and technical skills

• Information, data, and content
• Teaching, learning, and self-development
• Communication, collaboration, and participation
• Digital identity, safety, and security
• Technical proficiency with all bank products
• Awareness and interest in new technology
• Creation, innovation, and research