What are the responsibilities and job description for the IT Support Specialist position at Ascend Analytics?
This position is Full-Time, On-Site (Boulder, CO)
Please note: Ascend Analytics is not able to offer visa sponsorships at this time.
About Ascend
Ascend Analytics is an innovative "climate tech" software and consulting company focused on energy analytics that are transforming the electric grid. Ascend's solutions provide the analytics to support critical power supply decisions from operating strategies for short and long-term investment and resource planning decisions. For more information, visit www.ascendanalytics.com.
Your Impact at Ascend Analytics
Ascend is seeking a skilled and motivated IT Support Specialist to support daily operations for both local and remote employees. This role involves providing direct technical support for individual workstations in a Windows and Microsoft Office environment, as well as resolving a variety of IT help desk issues.
We're looking for someone who thrives in a fast-paced setting, can juggle multiple priorities, and is comfortable taking ownership of both daily support tasks and long-term projects. This is a full-time, on-site role based in our Boulder office.
Key Responsibilities
- Provide first-level technical support by responding to all new IT help desk tickets on the same day they are submitted.
- Assist with new hire onboarding, including account setup and training on PC applications and systems.
- Configure, deploy, and maintain Windows laptops for employees.
- Diagnose and resolve hardware and software issues related to PCs and peripherals.
- Maintain accurate inventory of all devices and manage remote system updates using REFTAB.
- Participate in project work by defining tasks, estimating timelines, and executing responsibilities.
- Perform software and operating system upgrades as required.
- Troubleshoot complex technical issues using industry best practices to ensure timely resolution.
- Monitor and respond to support emails (e.g., Entara support inbox) as time allows.
- Maintain the IT ticketing system, including knowledge base documentation and system maintenance logs.
- Prepare and configure laptops for employees, ensuring correct deployment and functionality.
- Assist with the setup and maintenance of business networking equipment and infrastructure, including tasks such as IP subnetting, cable management, and Wi-Fi troubleshooting.
- Oversee the IT training portal to ensure all employees complete onboarding and ongoing training requirements.
- Perform additional duties as assigned by the direct manager.
- Bachelor's degree in Information Technology, Information Science, or a related field, or an equivalent combination of education and relevant experience.
- At least 2 years of full-time IT support experience or a post-secondary certificate in a related program.
- Hands-on experience with Microsoft Windows 10/11 and Microsoft Office suite.
- Familiarity with the Microsoft 365 Admin Portal, including Dynamics CRM.
- Strong experience working within a standardized ticketing system and documenting resolutions.
- Excellent technical writing skills for creating user-facing documentation and guides.
- Ability to follow established methodologies while continuously identifying opportunities for process improvement.
- Strong customer service orientation with the ability to interact professionally across all levels of the organization.
- Proven ability to prioritize, take initiative, and problem-solve independently in a fast-paced environment.
- Excellent written and verbal communication skills with strong attention to detail.
- Ability to work effectively both independently and as part of a collaborative team.
- High level of personal integrity, professionalism, and reliability.
- Motivation to work in the renewable energy space
Negotiable based on qualifications and experience. Ascend highly values our employees and often pays above industry average.
We offer flexible work hours in a relaxed environment with opportunities for advancement and excellent benefits, including medical, dental, vision, short- and long-term disability, parental leave, dependent care spending account, and a 401k plan.
We celebrate diversity and are committed to creating an inclusive environment for all employees. Ascend Analytics is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information or other applicable legally protected characteristics.
Ascend Analytics is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at recruiting@ascendanalytics.com.
Salary : $60,000 - $75,000
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