What are the responsibilities and job description for the Guest Services Coordinator position at ASBS?
Med Spa Guest Coordinator (Full Time)
Advanced Skin and Body Solutions is one of Washington's top providers of aesthetic services. Being a leader in the industry gives our patients confidence and peace of mind. We have two Nurse Injectors and two Medical Aestheticians who offer complete aesthetic services for skin & body. We are currently looking for a multi-tasking whiz with a positive attitude to join our busy administrative team.
RESPONSIBILITIES
Interacting with all of our patients, beginning with their welcome into the facility, through the completion of their treatment. As a Coordinator, you will perform routine administrative tasks designed to keep the health practitioners and the office running smoothly. Must have the knowledge and ability to explain/discuss our products and services with our patients. The coordinator's general duties include answering and returning phone calls, answering text messages/emails, scheduling appointments, processing payments, handling inventory, resolving client issues, and providing the highest level of customer service in our office.
REQUIREMENTS & PERFORMANCE STANDARDS
Stable work history with two or more years of experience working as an administrator and/or in a customer service position. (Medical or Med-spa setting preferred.)
Must be able to work well under pressure in a high-volume practice supporting multiple providers
Aptitude in resolving issues with a patient-focused orientation
Ability to maintain a professional appearance and demeanour at all times
Excellent communication skills
Proficient computer skills
Disciplined, energetic, and results-oriented, and results orientated
Self-starter who can multitask and prioritize in a demanding environment
Must be a team player
ABOUT THE POSITION
This is a full-time position. We offer competitive compensation based on medspa experience and schedule flexibility, including benefits. Must be able to work some Saturdays each month, working on average 5 days per week. Current pay is $22/hour plus commission on retail/package sales.
BENEFITS
Up to 50% employee discount on medical-grade products and treatments (periodic opportunities for free treatments)
Competitive hourly pay plus commission on retail
Paid time off (can be used towards vacation time after 90-day probationary period)
Training and educational opportunities
Partially company-paid health/dental/vision insurance, if working 30 hours/week
401(k) with company match
Our hours of operation are as follows:
Monday and Friday 8:30am-5pm
Tuesday thru Thursday 8:30am-6pm
Saturday 8:30am-5pm
Pay: From $22.00 per hour
Benefits:
- Employee discount
- Referral program
Experience:
- Customer service: 2 years (Required)
- Medical / MedSpa: 1 year (Preferred)
Work Location: In person
Salary : $22