What are the responsibilities and job description for the Solutions Engineer position at ASAPP?
ASAPP builds the AI that runs customer experience for the world’s largest enterprises: tier-1 airlines, global banks, telcos, and insurers whose contact centers handle hundreds of millions of interactions a year. Our Customer Experience Platform (CXP) puts generative AI directly into voice and digital channels at production scale, where accuracy is non-negotiable.
We're hiring a Solution Engineer who can deeply understand the business and technical challenges that define our customers in the enterprise space. The right candidate for this role is a creative technologist who loves to help organizations fully realize the value of ASAPP solutions, while at the same time providing deep technical expertise and partnership
\n- Partner with Account Directors to evangelize, position, and sell the technical and business value of the ASAPP platform
- Lead interactive, collaborative discovery sessions and workshops to understand current technologies, customer’s overall business pain, strategic opportunities, and decision criteria with the C- level sponsor, IT, and the primary decision-maker (CX Leaders, Chief Digital Officer)
- Partner with Account Directors in navigating large enterprise accounts by providing distinct perspectives based on technical experience and domain expertise
- Deliver rich and compelling product demonstrations to educate stakeholder audiences on how ASAPP will solve their specific needs
- Work with customer Product and IT departments to understand and address technical, security, networking, and integration requirements
- Scope, analyze and summarize customer objectives and recommend a comprehensive technical solution that meets business needs
- Act as a bridge between prospects and the ASAPP Product and CX organizations, providing critical market feedback in a quickly evolving space
- 2-5 years of Pre-sales and/or Business Value experience at the Enterprise level in the software industry
- Possess excellent communication skills - adept at speaking with C-level executives (Chief Digital Officer and Head of CX) and technical business owners within the IT organization
- Natural curiosity, scrappiness, and determination to figure out how things work, fix and improve them
- Ability to travel to customers (national territory)
- A deep understanding of enterprise technical environments, ideally with experience in the Customer Experience or Contact Center space
- Early-stage software, preferably SaaS, technical pre-sales (SE) experience
- Experience working in a fast-paced, high-growth software company where change is a constant
- Consultative approach - can create a long-term, compelling vision and join the customer in partnership on their journey to solve their most significant challenges
- Worked on complex, 7 figure transformational deals, not transactional, out-of-the-box deals
- Experience working with Fortune 50/Fortune 100 customers
- Competitive compensation with stock options
- Comprehensive medical, vision, and dental insurance
- 401k matching
- Fitness and wellness stipend
- Mobile phone reimbursement
- Mental well-being benefits
- Professional learning and development stipend
- Parental leave, including adoptive and foster parents
- 3 weeks paid time off (increases with tenure) and unlimited sick leave
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-AG1 #LI-Hybrid
Salary : $160,000 - $173,000