What are the responsibilities and job description for the Patient Support Rep 1 (Scheduling and Patient Support) position at Asante?
Additional Position Details: FTE: 0.900000 | 36 hours per week | Full Time | Primarily Mon - Fri / 8AM - 5PM
Position Summary
The Patient Support Rep 1 , under general supervision, supports one to three skills (as defined by clinics) via telephone interaction. The Patient Access Support Rep answers all incoming calls as the first line of communication for the patients and clinics. Duties may include: scheduling, canceling and rescheduling appointments per established protocols; registering patients using accurate demographic and insurance information; identifying patients with new or worsening acute medical conditions and connecting them with Nurse Triage to get patients the right care at the right time and place; identifying the reason for the call and appropriate resolution; scheduling from referrals to Specialty Clinics; identifying post op concerns and appropriate resolution; and directing calls to other departments as needed. A professional and friendly personality demonstrating collaborative interaction with patients, providers and other staff members are integral to the success of this position.
Qualifications
Education
- High School Diploma or equivalent, required
- Associate degree in business, healthcare, or related field, preferred.
Experience
- Minimum 1 year of call center or related sales and customer service experience is required.
Total Rewards Package
- Earn a competitive and progressive salary.
- Benefit from health plans that focus on health and wellness including medical, dental, vision and wellness beginning within 30 days of hire.
- Plan for your future with a retirement package that includes up to 6% employer contribution.
- Experience a healthy work-life balance with our generous earned time off (ETO).
- Continue to enhance your education through our tuition reimbursement and tuition repayment plans.
Explore Asante more by visiting www.asante.org/careers
At Asante we believe that we are defined by our values – the traits that guide us as we serve patients and the community:
Excellence – Respect – Honesty – Service – Teamwork
Asante is an equal opportunity employer. We are committed to employ and advance in employment women, minorities, qualified individuals with disabilities and protected veterans