What are the responsibilities and job description for the Patient Service Rep ATRMC (Lifeline) position at Asante?
Additional Position Details: FTE: 1.000000 | Full Time | Primarily Mon - Fri / 8AM - 5PM
For this role, we will consider candidates at either the Patient Service Rep 1 or Patient Service Rep 2 levels. Requirements and wages for each level are noted below.
Starting Wage:
PSR1 - $16.99-$23.38 per hour, depending on experience
PSR2- $18.09-$24.88 per hour, depending on experience
Position Summary
The Patient Services Representative (PSR) , under general supervision, is a multi-tasking position performing a variety of support functions for a department and/or program. Duties may include all or part of the following: greeting, instructing, and directing patients and visitors; scheduling, registering, and obtaining preauthorization for treatment from insurance, Medicare, or other agencies for patients; serving as liaison between patient and medical support staff; functioning as cashier, receptionist and referral clerk as well as maintaining records and completing data entry; monitoring office services and supplies. The Patient Service Rep 2 will ensure all provider schedules are appropriately populated, telephones are responded to according to established protocols, and complete registration information is captured prior to, or during each patient visit. Collaborative interaction with patients, physicians, other staff members, and management, patient satisfaction, and accurate processing of all front-end functions are integral to the success of this position.
Qualifications
Required experience for the Patient Service Rep 1 level:
- High school diploma or equivalent education, required
- Previous clerical, administrative, healthcare, or customer service experience, required
Required experience for the Patient Service Rep 2 level:
- High school diploma or equivalent education, required
- Minimum 2 years of relevant front-desk customer-related experience, preferably in a healthcare setting, required
Total Rewards Package
- Earn a competitive and progressive salary
- Benefit from health plans that are focused on health and wellness, including medical, dental, vision, and wellness, beginning within 30 days of hire
- Plan for your future with a retirement package that includes up to 6% employer contribution
- Experience a healthy work-life balance with our generous earned time off (ETO)
- Continue to enhance your education through our tuition reimbursement and tuition repayment plans
At Asante, we are guided by our values below. Explore Asante more by visiting www.asante.org/careers
Excellence - Respect - Honesty - Service - Teamwork
Asante is an equal opportunity employer. We are committed to employ and advance in employment women, minorities, qualified individuals with disabilities and protected veterans.
Salary : $25