What are the responsibilities and job description for the Tech Service Phone Agent position at ASA Electronics, LLC?
Company Description ASA Electronics, LLC is a technology-focused company specializing in designing and supplying electronics and audio-visual solutions for a variety of industries. The organization is committed to delivering reliable products and responsive support, helping customers use technology with confidence. Team members work in a collaborative environment that values problem-solving, clear communication, and consistent customer care. ASA Electronics, LLC offers opportunities to learn about technical products and grow professionally within a supportive, service-oriented culture.
Role Description The Tech Service Phone Agent is a full-time, on-site role based in Elkhart, IN. This position is responsible for answering inbound customer calls, providing technical support, and guiding users through troubleshooting steps for company products. The agent documents issues and resolutions, escalates complex cases when needed, and follows up to help ensure customer satisfaction. Day-to-day tasks include verifying product information, explaining features, and offering clear, calm instructions to resolve problems. The role also involves working closely with internal teams to share customer feedback and support continuous improvement of services.
Qualifications
Role Description The Tech Service Phone Agent is a full-time, on-site role based in Elkhart, IN. This position is responsible for answering inbound customer calls, providing technical support, and guiding users through troubleshooting steps for company products. The agent documents issues and resolutions, escalates complex cases when needed, and follows up to help ensure customer satisfaction. Day-to-day tasks include verifying product information, explaining features, and offering clear, calm instructions to resolve problems. The role also involves working closely with internal teams to share customer feedback and support continuous improvement of services.
Qualifications
- Candidates should possess skills in Technical Services and Technical Support to assist customers with product-related issues.
- Candidates should possess skills in Troubleshooting to diagnose problems and identify effective solutions.
- Candidates should possess strong Customer Service and Customer Satisfaction skills to maintain positive customer experiences.
- Ability to communicate clearly over the phone and in writing, with active listening and empathy.
- Comfort working with electronic or technology products; prior experience in a technical support environment is beneficial.
- Basic computer proficiency, including using ticketing or CRM systems to document interactions.
- Ability to work on-site in Elkhart, IN, manage time effectively, and handle multiple calls or tasks in a fast-paced setting.
- High school diploma or equivalent required; further technical training or certifications are a plus.