Customer Service/Account Support

Customer Service Account Support – Charlotte, NC

Full Time

Established in 2005 in Auckland, New Zealand, AS Colour has grown from humble beginnings in Central Auckland to now operate five distribution facilities and twenty-five retail locations across NZ, AU, US and UK.

As a company, we firmly believe that longer-lasting products are better for the environment. By creating exceptional quality garments built to last, we aim to reduce waste and encourage conscious consumption.

We have a unique opportunity to join our Customer Service team. This role is based in our new Charlotte, NC facility and will be looking after our ecommerce and wholesale accounts. It will be a great opportunity if you are customer focused, enjoy sales and work with a fantastic team.

What you will do:

• Support a dedicated group of B2B customers by answering/assisting any inquiries, resolving issues or quoting on bulk orders.
• Answer inbound phone calls from new, wholesale & retail customers.
• Use of ticketing pipelines in HubSpot (Customer Relationship Manager software) to deliver a high level of support to our customers.
• Using MYOB EXO (Enterprise software) to manage and monitor order progress.
• Help with customer returns, credits and exchanges of orders.
• Build relationships with a selected group of B2B customers to encourage support of the range and grow sales.
• Completing wholesale applications & onboarding new customers.

We want to work with someone who has:

• 1 year Customer Service – apparel, fashion or streetwear would be advantageous.
• Strong sales and negotiation skills and able to convert sales with a wide range of customers.
• Proven high levels of customer service skills.
• Competency with CRM systems and adapting to new software.
• Confidence to deal with a range of stakeholders both internal and external.
• Excellent time management skills and ability to prioritize a demanding workload.
• The right to live and work in the US permanently.

Excellent benefits include:

• Being part of an international growing company.
• Competitive sector wages & benefits.
• Positive work environment and epic staff events.
• Focused on internal promotions.
• Ethical and sustainable business practices.
• Health Insurance including Medical, Dental, Vision, Life and ST & LT Disability with employer contribution (to Health & Vision).
• 10 paid holidays a year
• Sick time and PTO
• Heavy employee discounts
• 401K Retirement with employer matching.

If you meet these criteria and are ready for a new challenge - apply now!