Executive Director of Operations

JOB SUMMARY

Demonstrate leadership and managerial skills necessary to create and maintain a positive environment for all community residents. Ensure a productive, safe, and professional work environment for all community team members. Inspire and foster a collaborative leadership team that understands and implements shared authority and responsibilities. Promote a positive community image that supports achieving and maintaining 100% occupancy. Operate a fiscally sound and efficient organization that produces adequate profitability.

RESPONSIBILITIES

Leadership & Operations

• Maintain basic knowledge of computer software and internet platforms.
• Ensure compliance with all federal, state or provincial, and local regulations.
• Adhere to the community budget, maintain census, and prepare competitive analysis reports.
• Develop, monitor, and participate in the Leader on Duty (LOD) call rotation.
• Ensure stable staffing levels by recruiting, hiring, supervising, evaluating, counseling, and, when necessary, terminating team members.
• Ensure all team members receive consistent education and training, including new team member orientation and ongoing required training per federal and state or provincial regulations.
• Ensure adherence to all human resources systems so team members are treated fairly and equitably in accordance with regulations and company policy.
• Effectively and dynamically lead team members, inspiring confidence and motivating high performance.
• Foster an environment where team members feel valued and respected.

Resident Care & Services

• Oversee the resident admission process to ensure required documentation is completed timely and in accordance with policies and procedures.
• Ensure resident service needs are identified through nursing assessments and auxiliary evaluations.
• Ensure resident service needs are addressed through the development and implementation of service plans.
• Ensure adherence to health services systems so residents’ health needs are consistently addressed.
• Ensure an environment where assisted living, personal care, and memory care principles are consistently promoted.
• Maintain positive relationships with residents’ family members and significant others.

Safety, Health & Compliance

• Ensure adherence to all health and safety systems to protect residents, team members, and visitors.
• Understand and actively participate in the safety and disaster preparedness plan.
• Maintain a safe working environment through accident prevention, equipment preservation, and safe work practices.
• Understand and implement emergency plans, including fire, hurricane, earthquake, and other disaster protocols.
• Manage monthly training and annual evacuation plans for team members and residents.

Community Departments Oversight

• Ensure adherence to activities systems to address residents’ physical, intellectual, cultural, recreational, social, and spiritual needs.
• Ensure adherence to culinary services systems to meet residents’ nutritional needs through high-quality, safe, and appetizing meals served in a pleasant dining environment.
• Ensure adherence to housekeeping systems to maintain a clean, orderly, and attractive community.
• Ensure adherence to maintenance systems to keep the community and grounds safe, well-maintained, and attractive.
• Ensure adherence to marketing systems to achieve and maintain 100% occupancy.
• Ensure adherence to accounting systems for accurate recording of revenues and expenses, including accounts receivable, accounts payable, payroll, and general accounting.
• Ensure adherence to quality assurance systems to promote continuous improvement.

Availability & Additional Duties

• Address resident, team member, or physical plant issues that arise after business hours, either personally or by assigning appropriate staff.
• Perform staff duties as needed to ensure immediate community operations during staffing shortages.
• Keep the Vice President of Operations informed of community status and significant issues requiring guidance.
• Conduct community tours for prospective residents and families.
• Attend community events, training sessions, in-services, and team member meetings as required.
• Complete special projects as requested by senior management.
• Adhere to all company policies, leadership values, and safety protocols.
• Perform all other duties as assigned by the Vice President of Operations.

SKILLS & QUALIFICATIONS

• Must be at least 21 years of age.
• Valid driver’s license and access to a private vehicle for business use.
• High school diploma or GED required.
• Bachelor’s degree in Healthcare, Gerontology, Business, or a related field required, with three (3) years of related experience, or an equivalent combination of education and experience.
• Valid administrator license where required by state regulations.
• Ability to communicate effectively in English, both verbally and in writing.
• Ability to speak effectively before groups of customers or team members.
• Strong desire to work with older adults and their families.
• Excellent organizational and multitasking skills.
• Working knowledge of basic accounting terminology and processes.
• Maintain a positive and professional image at all times.
• Maintain current CPR and First Aid certification.
• Meet all state or provincial health-related requirements.
• Maintain required certifications per state or provincial regulations.

MANAGEMENT / DECISION MAKING

Applies established guidelines and procedures to make varied decisions within the department. Uses sound judgment and experience to solve moderately complex problems based on precedent, reasonableness, and best practices.

PHYSICAL REQUIREMENTS

Physical demands include sitting, standing, walking, bending, reaching, pushing, pulling, climbing stairs, grasping, manual dexterity, stooping, kneeling, crouching, crawling, vision acuity, talking, hearing, tasting, smelling, and feeling. May require occasional travel and occasional weekend, evening, or night shifts to ensure coverage.
The Executive Director may be required to lift up to 50 pounds, with or without reasonable accommodation.

EXPOSURE RISK CLASSIFICATION

May perform unplanned tasks involving exposure to blood, bodily fluids, or tissue that may contain HIV, Hepatitis A, B, or C viruses.

Job Type: Full-time

Pay: $100,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $100,000 - $120,000