What are the responsibilities and job description for the Sr. Technical Services Manager position at Arxada?
Arxada is a global leader in innovative solutions that protect our world. Our groundbreaking technologies, in-depth regulatory know-how, manufacturing and process development help our customers to safeguard nutrition, health and infrastructure efficiently through chemistry and biotechnology that enhance sustainability. We offer a broad portfolio of ingredients and services for multiple end-markets that include Human Health & Nutrition, Home & Personal Care, Professional Hygiene, Paints & Coatings and Wood Protection.
With customers in more than 100 countries, the company achieved sales of CHF 2 billion in 2024. Headquartered in Basel (Switzerland), Arxada employs 3,200 associates across 24 production sites and 14 R&D centers, all committed to our customers’ success.
As a Senior Manager Technical Service & Development, you will play a key role in driving innovation, customer success, and business growth within Arxada’s Paints & Coatings segment. Acting as a trusted technical leader, you will work closely with customers, commercial teams, and global R&D partners to develop differentiated microbial control solutions, support strategic growth initiatives, and deliver value through technical excellence.
In this highly visible role, you will combine deep technical expertise with customer engagement, leading innovation projects from concept to commercialization. You will help shape product strategy, develop intellectual property, provide industry leadership, and create solutions that address evolving customer and market needs.
Essential Job Functions
- Lead customer-driven and market-driven technical development projects, creating innovative solutions for the Paints & Coatings industry
- Partner with commercial teams and strategic customers to identify growth opportunities, develop innovation strategies, and deliver value-creating solutions
- Provide advanced technical support and expertise to customers, helping solve complex formulation and application challenges
- Collaborate with R&D, Marketing, Regulatory, Supply Chain, and Sales teams to support new product introductions and business growth initiatives
- Develop and manage technical presentations, customer seminars, webinars, technical reports, and sales support materials
- Drive technical excellence through strong project management, experimental design, and data-driven problem solving
- Build and maintain relationships with key customer stakeholders and industry leaders to strengthen Arxada’s market position
- Promote safety excellence, intellectual property development, and mentorship of junior scientists and technical professionals
Qualifications & Experience
- Bachelor's or Master's degree in Chemical Sciences, Biological Sciences, Chemistry, Chemical Engineering, or a related scientific discipline
- 5–10 years of technical experience with a demonstrated track record of scientific excellence, innovative problem-solving, and delivery of business results
- Strong expertise in paint formulation, coatings applications, and microbial control technologies
- Proven ability to translate technical concepts into commercial opportunities and customer-focused solutions
- Experience managing customer projects, technical programs, and cross-functional initiatives
- Strong communication, presentation, influencing, and stakeholder management skills
- Demonstrated experience building customer relationships and delivering measurable business impact through technical solutions
This role is also eligible to earn a short-term incentive bonus and the following benefits: 401(k) plan, medical, dental, vision, life, and disability insurance, paid time off, paid holidays and paid sick leave.
Arxada has world class offering in two distinct areas:
Microbial Control Solutions (MCS) focuses on threats posed by microorganisms to people and planet through five distinct business lines including Professional Hygiene, Home & Personal Care, Wood Protection, Paints & Coatings and Material Protection.
Nutrition, Care & Environmental (NCE), meanwhile, provides materials used to manufacture composites for electronics, aerospace and other markets, as well as vitamins and nutritional ingredients, chemicals and performance intermediates, and raw materials for a wide range of high-performance applications.
Arxada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.
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