What are the responsibilities and job description for the Installation Technician position at Arvig?
Arvig: Committed to Service, Dedicated to You
Join one of the nation’s largest independent broadband service providers! At Arvig, we deliver leading-edge broadband and telecommunications solutions—including high-speed internet, TV, phone, and security—to residential and business customers across Minnesota and beyond.
Our success is driven by a team of nearly 900 talented employees who embody our core values: ownership, engagement, efficiency, and knowledge. We believe our people are the driving force behind everything we achieve, and we foster a culture built on courage, humility, open-mindedness, integrity, respect, and safety.
At Arvig, our goal is clear: to provide exceptional service and reliable solutions, backed by the latest technology, in an environment where employees can thrive in growth and opportunity.
Discover the Arvig Advantage—a workplace where you can bring your whole self, feel a true sense of belonging, and see your skills, ideas, and ambitions make a meaningful difference.
What You’ll Do
As an Installation Technician you will safely and accurately complete residential installations and service requests, ensuring a positive customer experience and a high standard of quality while working under the guidance of a senior technician or supervisor.
Qualifications
You are required to have:
- 2 years of customer interaction experience
- Experience operating hand tools and troubleshooting electronics, computers, routers, streaming devices or apps
- Be at least 18 years of age
- Valid driver's license with acceptable driving record
- Great customer service skills
- Ability to effectively communicate and educate customers on company products and functions
- Structure and organized
Additional preferred qualifications:
- Experience working in a technical field position
- Basic knowledge of telecommunication equipment and installation
Your Schedule
Monday-Friday, 8:00AM-4:30PM, plus on-call rotation which includes weekends -work days may vary with workload, and overtime as needed.
Location
Walker, MN
What You'll Bring
- Commitment to Safety: A strong dedication to maintaining a safe environment -both physically and mentally -for yourself, your colleagues, and customers
- Education: High School Diploma or equivalent
- Experience: Two years of customer interaction experience; operating hand tools and power tools, including drills
- Knowledge of Operations:
- Basic knowledge of general desktop/laptop oerpations
- Google Suite products
- Basic knowledge of routers, smart devices, wifi and telecomunications wiring
- Baasic electronics and IP knowledge
- Licenses
- Valid Class D Driver's License with a driver rating above "unacceptable"
- Power Limited Technician License
- Customer Service Focus
- Good customer service skills with the ability to educate and communicate effectively with customers
- Calm and level-headed under service disruptions or outages, maintaining a professional demeanor
Your Schedule
Monday-Friday, 8:00AM-4:30PM; oncall rotation required
Your Location
Walker, MN
Experience the Benefits of a Career with Arvig
At Arvig, we offer more than just a job—we provide a foundation for a fulfilling career, supported by benefits that empower you to succeed both professionally and personally.
- Competitive Pay: Start with a strong, competitive wage that reflects market standards, with opportunities for pay increases based on your performance and contributions.
- Comprehensive Insurance Coverage: Protect what matters most with robust health, dental, vision, and life insurance plans for you and your family.
- Financial Security: Plan confidently for the future with our 401(k) program and the added advantage of our Employee Stock Ownership Plan (ESOP)—because your success is our success.
- Work-Life Balance: Prioritize your well-being with generous paid time off, holidays, and educational reimbursement opportunities to support your growth.
- Clear Career Pathways: Explore visible career paths across the company, designed to help you grow, advance, and achieve your professional goals.
- Exclusive Perks: Enjoy company service discounts and FREE internet at your primary residence where Arvig provides service — because staying connected matters.
At Arvig, we’re dedicated to creating an environment where you can grow, feel valued, and build a future you’re proud of. Join us and enjoy benefits designed with you in mind!
Please note: Arvig is unlikely to offer H-1B sponsorship due to limited H-1B visa availability.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities