What are the responsibilities and job description for the Inside Sales / Customer Service Specialist position at Arvex Films?
About Arvex
Redefining Automotive Protection
Arvex is rapidly emerging as a challenger brand in the US automotive film industry. We specialize in high-end Paint Protection Film (PPF) and Window Film, serving a network of elite professional installers and dealerships.
Our Edge: In an industry crowded with generic labels, Arvex stands apart through True Vertical Integration. Backed by Daoming Optics, we control every step of the manufacturing process. This ensures that our product lines—VexGuard & VexShade—offer consistent, top-tier quality that professionals trust.
The Opportunity: We are bringing a "High-End Luxury" aesthetic to the functional world of auto care. We are looking for driven individuals who are ready to build something significant.
At Arvex, you won’t just be selling a product; you’ll be establishing a new benchmark for authority and precision in the North American market.
Join us as we scale. Be the vertex of our growth.
Position Overview: We are seeking a highly organized, data-driven Inside Sales / Customer Service Specialist to serve as the central coordination point for our North American sales operations. In this role, you will manage the complete lifecycle of early-stage leads—processing inbound inquiries, executing targeted outbound prospecting, and qualifying opportunities. You will work in tight strategic alignment with our Field Sales Managers, ensuring they are deployed efficiently to high-value targets to maximize revenue and market penetration.
Key Responsibilities
- Greet and welcome customers, clients, and visitors in a professional and friendly manner
- Answer, screen, and direct incoming phone calls and emails
- Provide accurate information about company products, services, and policies
- Process customer orders, ensure accuracy, and coordinate with internal teams for fulfillment
- Conduct outbound cold calls to follow up on leads, support sales efforts, and maintain customer engagement
- Handle customer claims, complaints, and service issues through CRM systems, ensuring timely resolution and proper documentation
- Schedule appointments and maintain calendars as needed
- Maintain a clean, organized, and presentable front desk and reception area
- Assist with basic administrative tasks such as data entry, filing, and document management
- Coordinate with internal teams to ensure smooth communication and customer satisfaction
- Process payments, invoices, or transactions when applicable
- Support office operations and assist with special projects as needed
Qualifications
- High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
- 1 year of customer service, receptionist, or administrative experience preferred
- Excellent verbal and written communication skills
- Strong interpersonal skills with a customer-first mindset
- Proficient in Microsoft Office (Word, Excel, Outlook) or similar tools
- Ability to multitask, prioritize, and stay organized
- Professional appearance and positive attitude
Preferred Skills
- Experience using CRM systems or scheduling software
- Bilingual abilities are a plus
- Experience in a fast-paced or customer-facing environment
Compensation & Benefits
- Competitive hourly wage or salary based on experience
- Paid Time Off (PTO) and Sick Leave in accordance with company policy and applicable law
- Opportunities for growth and advancement
- Additional benefits may be provided based on company offerings
Job Type: Full-time
Pay: $50,000.00 - $72,000.00 per year
Benefits:
- Employee discount
- Paid time off
Work Location: In person
Salary : $50,000 - $72,000