What are the responsibilities and job description for the Director, Global Key Account Management - Data Center Services position at Arvato?
We are seeking a dynamic candidate to lead Global Key Account Management for one of the world’s foremost hyperscalers. As Director, you will shape the strategic vision, drive operational excellence, and accelerate growth across regional and global markets. This role demands a proven leader who can strengthen client partnerships, deliver world-class supply chain solutions, and inspire a high-performing team in a fast-paced, evolving industry. This role is remote, but the employee must be based in Austin, Texas.
YOUR TASKS
- Define and execute account strategies that expand market presence and build enduring client relationships.
- Recruit, mentor, and empower a team of directors and managers. Foster a culture of accountability, collaboration, and continuous learning, while building succession plans and talent pipelines.
- Ensure seamless delivery of complex supply chain solutions. Establish clear accountability frameworks, performance metrics, and continuous improvement initiatives to exceed client KPIs and SLAs.
- Own P&L performance, ensuring operational and financial targets are met through strong collaboration with controlling and finance teams.
- Identify and capture new revenue opportunities by integrating supply chain solutions, deepening account penetration, and securing new client partnerships.
- Act as the executive point of contact for senior-level interactions. Lead negotiations, resolve escalations with urgency, and conduct Business Reviews to evaluate performance, market trends, and future initiatives.
- Partner with global teams to refine processes, develop innovative concepts, and present strategic insights to clients and internal stakeholders.
- Anticipate emerging trends, leverage technology, and craft strategies that position Arvato at the forefront of data center services.
YOUR PROFILE
- Bachelor’s degree in Business Administration, Supply Chain Management, Engineering, or related field; MBA or advanced degree preferred.
- 10 years in key account management, business development, or related disciplines, with significant senior leadership experience. Background in the data center industry strongly preferred.
- Demonstrated success managing large, high-value accounts and driving substantial revenue growth.
- Deep experience in strategic planning, P&L management, and financial oversight.
- Exceptional ability to build executive-level relationships, negotiate complex contracts, and communicate effectively on a global scale.
- Proven ability to lead, mentor, and transform teams, with expertise in process improvement and change management.
- Strong understanding of supply chain management, technology trends, and hyperscaler requirements.
- Up to 50% travel.
WE OFFER
- Medical, Dental, Vision, Life Insurance, and Disability Pay.
- 401(k) with company matching up to 6%.
- Paid Time Off, including paid holidays.
- Flexible Spending Accounts.
- Voluntary benefits such as legal and financial assistance, pet insurance, and more.
- Employee Assistance Program.
- Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
- Commuter benefits.
- Employee engagement activities.