What are the responsibilities and job description for the Maitre d' position at Arva?
The Maître d’ is responsible for being the first point of contact for all of our guests. The Maître d’ is responsible for providing genuine hospitality while maintaining all aspects of the space and meeting guests’ needs.
This position has an hourly rate of $23.00 Tips.
KEY RESPONSIBILITIES
Follow the posted opening and closing duties
Take accurate and complete reservations
Provide excellent service at all times
Cooperate with the Management team to greet incoming and departing guests with a warm, knowledgeable, and noticeably appreciative demeanour with a genuine smile and eye contact
Set and maintain the dining room and podium environment and ensure materials are perfectly clean
Have necessary knowledge of menu items to assist guests as needed
Assist guest and colleagues courteously and efficiently
Use the guest’s name appropriately and communicate it to restaurant colleagues
Assist in seating guests and pulling chairs
Assist restaurant colleagues prepare for service
Communicate other necessary information with colleagues (i.e., birthdays, anniversaries, special requests)
Handle reservations and prepayment for special events, holiday brunches, wine dinner, etc.
Coordinate set menus for small groups and distribute copies of the event form accordingly
Inform restaurant managers daily of reservations forecast
Share information of all upcoming events with the Concierge team
Assist in monitoring all guests’ needs
Confirm daily reservations
Log in information about our guest preferences
Check daily for our regular guest preferences and record them in our daily list for service
All other responsibilities assigned by Management
REQUIRED EXPERIENCE AND QUALIFICATIONS
2 years experience in a luxury hotel environment or similar setting in restaurants or food and beverage
Must be capable of working in a team-oriented environment to achieve the hotel’s common goal of guest satisfaction
Positive, engaging, and energetic personality
Must be personable with guests and be able to anticipate their needs
Able to be organized, manage time wisely and work with little to no direct supervision
Very high attention to detail
Sensitive to cultural nuances
Excellent communication skills, both written and verbal in English
Able to handle a multitude of tasks in an intense, fast paced environment
Excellent people skills and the ability to work under pressure and with various stakeholders
Ability to maintain a clean and professional appearance as per company policies
Ability to stand for extended periods of time
Multi-lingual is a plus
Experience working with Sevenrooms is preferred
Must be able to take constructive criticism and work well in a team dynamic
Must have full schedule availability, must be able to work weekends