What are the responsibilities and job description for the In-Room Dining Server position at Arva at Aman New York by F&B 575?
OVERVIEW
The In-Room Dining Server will prepare guests’ orders, deliver, and collect food and beverage items from guest rooms following company procedures.
This position has an hourly rate of $18.00 Tips.
KEY RESPONSIBILITIES
- Answer the In-Room dining phone in a timely and courteous manner, take guests’ food and beverage orders accurately
- Follow SOP’s on placing orders with allergies and dietary restrictions
- Greet guests in a courteous and friendly manner when delivering orders
- Maintain accurate set up and delivery of all food and beverage orders according to Company standards and procedures
- Set up and deliver all room amenities in a timely manner
- Regularly walk the guest floors to retrieve in-room dining items
- Respond to all guest needs, questions, and issues in a timely manner to ensure guest satisfaction
- Clean tables, re-stock tableware and other in-room dining supplies
- Follow the posted opening and closing duties and side-work sheet
- Attend daily pre shift communication meetings & monthly departmental meetings
- Generate a good atmosphere
- All other responsibilities assigned by Management
REQUIRED EXPERIENCE AND QUALIFICATIONS
- Must have experience in a luxury hotel environment or similar restaurant or food and beverage setting
- Must have open availability including weekends and holidays
- Must be able to work PM Shift
- Positive, engaging, and energetic personality
- Able to be organized, manage time wisely and work with little to no direct supervision
- Very high attention to detail
- Sensitive to cultural nuances
- Excellent communication skills, both written and verbal in English
- Able to handle a multitude of tasks in an intense, fast paced environment
- Excellent people skills and the ability to work under pressure and with various stakeholders
- Ability to maintain a clean and professional appearance as per company policies
- Ability to carry, push, and pull heavy loads; standing, bending and lifting up to 40 pounds will be required
- Multi-lingual is a plus
- TIPS and ServSafe Certified
Salary : $18