What are the responsibilities and job description for the Client Site Liaison II (Laboratory Send Outs Technician) position at ARUP?
SSM Health St. Mary's Hospital, 700 S Brooks St, Madison, WI 53715
Schedule:
Monday - Friday (40 hrs/wk)
1:30 PM - 10:00 PM
Department: Client Site Liaisons - 916
Primary Purpose:
This position is for an on site processor at SSM Health St. Mary's Hospital, in Madison, Wisconsin, 53715. The Client Site Liaison II works at the client site and acts as a liaison between the client and ARUP’s Client Relations Training, Business Development, Technical, Marketing and Support Services division to include Specimen Processing, Information Technology, Logistics and Transportation, Quality and Compliance, and Exception Handling. The Client Liaison II interacts with clients to resolve issues related to specimen submissions and acts as a resource for client questions. Aliquot, label and process ARUP specimens as they become available in accordance with the specimen handling section of the ARUP test directory. Prepare ARUP specimens for transport to ARUP in accordance with DOT and IATA guidelines.
About ARUP:
ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah.
ARUP proudly hires top talent to create a work environment of diversity, professional growth and continuous development. Our workforce is committed to the important service we provide to over one million patients each month. We always strive for excellence and have a strong desire to have involvement with the advances in medicine and the role laboratory services plays within each patient’s life. We never forget that there is a patient behind every specimen we receive.
We are looking for individuals who want to contribute to ARUP's culture of accountability, integrity, service, and excellence. Consider joining our dynamic team.
Essential Functions
Pour off, label and process ARUP specimens as they become available in accordance with the specimen handling section of the ARUP test directory
Prepare ARUP specimens for transport to ARUP in accordance with DOT and IATA guidelines
Hold a current Certification of Completion for Handling, Packing and Shipping Infectious Substances
Be familiar with all aspects of packing and transport of Category A, Category B
Detect and resolve issues related to test or specimen submissions before shipping to ARUP.
Receive and initiate calls between the client site and ARUP
Provide information for clients which may include information regarding specimen requirements, fees, turnaround times and referral laboratory vendors
Assist in distributing technical information, hotlines, test bulletins and company updates to the client
Keep the client current on all value added services that ARUP supports, such as ATOP, Connect and Consult
Research pending test lists for ARUP specimens
Reads, understands and complies with SOP’s related to the position
Order and maintain supplies related to ARUP testing, keeps required inventories on hand
Employee may be asked to locate ARUP documentation for Public Health reporting. The individual does not report the results to a public health agency
Be familiar with CAP, NY and other regulatory agency requirements where applicable
Maintain contact with the local and regional couriers to ensure shipment schedules are maintained, retrain as necessary
Maintain required records and documentation
Be competent with Clients LIS, ARUP Connect
Other duties as assigned
Physical and Other Requirements:
Stooping: Bending body downward and forward by bending spine at the waist.
Reaching: Extending hand(s) and arm(s) in any direction.
Mobility: The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.
Communicate: Frequently communicate with others.
PPE: Biohazard laboratory environment that requires use of personal protective equipment in accordance with CDC and OSHA regulations and company policies.
ARUP Policies and Procedures: To conduct self in compliance with all ARUP Policies and Procedures.
Sedentary Work: Exerting up to 25 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Fine Motor Control: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
Demonstrate ability to speak read and understand the English language
Experience
Required- Bachelor’s degree in science or related with one (1) year of experience in specimen processing, phlebotomy or lab experience in a clinical laboratory setting
- Or Associate's degree and two (2) years of specimen processing, phlebotomy or lab assistant experience in a clinical laboratory setting Or one (1) year of specimen processing at ARUP labs
- Or High school diploma or equivalent and three (3) years of specimen processing, phlebotomy or lab assistant experience in a clinical laboratory setting
- Type 30 words per minute
- Medical Laboratory Technician certification from ASCP
- Experience in all areas of Specimen Processing
- Experience processing reference laboratory specimens
- Experience using ARUP Connect and Lab information systems
- Intermediate level computer skills and knowledge including word processing, laboratory information systems and/or hospital information systems
Education
Required- High School Diploma or Equivalent or better
- Associates Degree or better in Biological Sciences or related field
- Bachelor's Degree or better in Biological Sciences or related field
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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