What are the responsibilities and job description for the Automotive Service Advisor position at Arundel Ford?
Automotive Service Advisor
Location: Arundel Ford – Arundel, ME
About Arundel Ford
Arundel Ford has proudly served Southern Maine and surrounding communities with honesty, integrity, and exceptional customer service. As a family-owned dealership, we value our employees and strive to create a positive, team-oriented environment where career growth and work-life balance are encouraged. Our service team plays a vital role in delivering a first-class experience to every customer and we’re looking for a motivated professional to join us.
Job Type & Schedule
Job Type: Full-time
Schedule: Monday to Friday (some Saturdays as needed)
Work Requirements:
Work Location: In person
Ability to Commute: Arundel, ME (Required)
Role Summary
Arundel Ford is seeking a friendly and experienced Automotive Service Advisor to join our growing team. This role serves as the bridge between customers and technicians, ensuring that each vehicle receives proper care and that every customer leaves satisfied. The ideal candidate will have strong communication skills, a solid understanding of vehicle maintenance and repair, and the ability to deliver top-tier customer service in a fast-paced environment.
Responsibilities
Greet customers promptly and professionally in the service lane
Gather customer and vehicle information to determine service needs
Clearly communicate vehicle issues and maintenance recommendations
Prepare accurate estimates for labor and parts
Establish realistic follow-up times and update customers regularly on repair status
Verify that completed repairs meet dealership and customer expectations
Review final invoices and explain work performed to customers
Ensure a high level of customer satisfaction and retention
Maintain accurate service records and assist with warranty documentation
Collaborate with technicians and management to streamline the service process
Qualifications
Previous experience as a Service Advisor, Assistant Lane Manager, or Service Consultant preferred
Ford or dealership experience is a plus
Strong communication and customer service skills
Knowledge of vehicle systems, maintenance schedules, and repair processes
Proven ability to multitask and stay organized in a busy service department
Positive, energetic personality with a professional attitude
Basic computer proficiency and willingness to learn new systems
High school diploma or equivalent required
Valid driver’s license and clean driving record
Why Join Arundel Ford
Family-owned and operated dealership with a reputation for excellence
Supportive, collaborative team that values professional growth
Opportunity to work with a leading automotive brand in a modern facility
Long-term career potential with a trusted local employer
Compensation & Benefits
Medical coverage 100% paid by the dealership!
Competitive Pay
Flexible Working Hours
Dental and Vision Insurance
PTO & Sick Leave
401(k) with Employer Match
Employee Discounts on Vehicles, Parts, and Service
Provided Uniforms
Heated Bays
Equal Opportunity Employer Statement
Arundel Ford is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We believe that diversity strengthens our workplace and fosters an environment where every employee feels valued and empowered.