Claims Quality and Compliance Manager

Founded in 2016, ARU has quickly risen to become the U.S. leader in E&S Property insurance product development, underwriting, loss control, and technology.

• In 2021, ARU was acquired by the international carrier group Accelerant Holdings.
• Then, the creation of our claims-handling subsidiary, Agribusiness Risk Services (ARS). Providing white-labeled product development/underwriting/technology services to carriers and the creation
• ARS is the world's first and only risk services and claims administration company that is 100% dedicated to serving the Farm / Ag space.
• Working with expert farm/ag risk services and claims professionals on a national basis
• 2024 marked ARU's 5th consecutive year of > 40% growth, generating a healthy and sustainable underwriting profit
  
  

National Recognition:

• Four-time consecutive winner of the Triad Business Journal’s Fast 50 Award
• 2025 Top Insurance Employer Award winner by Insurance Business America
• 2025 Luminaries Award winner for Risk Management Innovation by PropertyCasualty360
• ARU was named a finalist for Insurance Insider’s 2025 MGA of the Year Award
  
  

JOIN THE ARS TEAM!

We are seeking a highly skilled and motivated professional to lead our claims compliance, quality assurance, and training initiatives as our Claims Quality and Compliance Manager. This individual will play a critical role in ensuring that claims adjusters are properly trained, that claim files are handled with accuracy and consistency, and that company practices align with internal standards, regulatory requirements, and carrier expectations.

A few words from our CEO, Will Johnson:

"Our success is not based on AI, Machine Learning, Blockchain, or any other buzzword. ARU is a company built on PEOPLE - people committed to being subject matter experts and operating with disciplined precision. If joining the leadership team at the best specialty insurance organization in the U.S. is an intriguing professional opportunity, I invite you to reach out to us."

WHAT WILL YOU DO?

The Claims Quality and Compliance Manager will lead our claims quality assurance and compliance initiatives. This individual will play a critical role in ensuring that claim files are handled with accuracy and consistency, and that company practices align with internal standards, regulatory requirements, and carrier expectations.

The role will initially focus on individual contributions in training, auditing, and compliance oversight, and have the capacity to evolve into a people leadership position managing direct reports as our claims organization grows. Duties include, but are not limited to:

Quality Assurance

• Perform regular audits of claim files to assess accuracy, timeliness, documentation, and policy compliance.
• Track and analyze audit results, providing feedback and coaching to adjusters.
• Create and maintain reporting dashboards that highlight performance trends and opportunities for improvement.
• Recommend, implement, and make ongoing improvements to claims best practices.
• Partner with leadership to identify skill gaps and build targeted learning solutions
  
  

Compliance Oversight

• Monitor adherence to regulatory requirements, company policies, and carrier guidelines.
• Develop and update compliance training modules for staff.
• Serve as a subject matter expert on compliance questions and escalations.
• Ensure processes are documented and updated to reflect regulatory and policy changes.
• Develop training materials, job aids, and process guides to ensure consistency
  
  

Perform other duties as assigned.

WHAT YOU NEED TO BE SUCCESSFUL:

• Bachelor’s degree in Business, Insurance, Risk Management, or related field required, or equivalent work experience.
• 5 years of claims handling experience, preferably in property, casualty, or agricultural lines.
• 3 years of experience in claims compliance, quality assurance, or training.
• Strong understanding of claims best practices, regulatory requirements, and carrier expectations.
• Proficiency with claims management systems and audit/reporting tools.
• Able to teach, mentor, and develop others.
• Skilled at identifying trends, errors, and opportunities for improvement.
• Knowledgeable about compliance frameworks impacting claims.
• Works collaboratively across departments and with external partners.
• Execute role with exceptional thoroughness, accuracy, personal organization, time management, and documentation skills.
• Perform with a high level of polish and professionalism in all spoken and written communications, addressing all interactions tactfully.
• Complete all duties with a sense of urgency, thoroughness, and accuracy, recognizing that how we work and interact with others is just as important as what we do
  
  

REMOTE WORK STANDARDS:

Adherence to remote-work standards is required, which includes but is not limited to:

• Maintain a professional home-office set-up with desk, chair, and space to work. (technical equipment provided)
• Have reliable high-speed internet.
• Ensure office space is an enclosed, separate, non-shared room free from distractions, including members of the household or pets.
• Must be willing and able to work either EASTERN or CENTRAL business hours (8-5)
  
  

WHY APPLY?

Come work with top-tier professionals in a collaborative environment, dedicated to being the "best in the world." As a fast-growing, technology-based company, each team member plays an important role in our success.

We Offer:

• 100% Remote
• Competitive salary
• Generous annual bonus opportunity
• Benefits:
• Medical
• ARU covers the employees' monthly medical premiums
• ARU also provides up $300/mth towards the employee HSA account if enrolled in our medical plan
• Dependent(s) coverage available at the applicable premium rate
• Health Spending Account (HSA)
• Dental
• Vision
• Dependent Care Flexible Spending Account
• Company-paid Life & AD&D coverage
• Paid Time Off
• 10 Paid Company Holidays
• 401(k) with Company match %; immediately vested
• Professional Development Reimbursement
  

CULTURE & HISTORY:

We demand excellence from ourselves and those around us; we work accurately and thoroughly, but also with a great sense of urgency; we are excellent critical thinkers and creative problem solvers; we contribute cheerfully to ARU’s environment of collaborative brainstorming and respectful debate; we love to explore and experiment, and we are comfortable occasionally blazing a trail that ends up being a “bridge to nowhere” -- just as long as we fail fast, pivot appropriately, and become tougher and smarter as a result; we love to learn, read, and grow as human beings; we believe in science-based truths, and we know there is no such thing as an alternative fact.

ARU was founded on principles of creativity and innovation to use expertise, engineering, and technology to disrupt the legacy marketplace. Our core mission is to deliver a superior experience to our policyholders while also maintaining sustainability and consistency in writing historically challenging classes of business. To do so, we build and deploy 100% proprietary insurance products, we invest heavily in property loss prevention engineering and research, and we develop home-grown software and other technology. We also focus on collaborative broker and policyholder relationships, which allow us to deliver shared victories for all stakeholders. ARU is part of the Accelerant Insurance family: https://accelins.com/

ARU is an Equal Opportunity Employer.

For application assistance, please contact HR@aru.solutions

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