What are the responsibilities and job description for the Box Office Associate position at ArtPride New Jersey Foundation?
A UCPAC Box Office Associate is responsible for providing a friendly and helpful customer service experience during the ticket buying process. This is a forward-facing position, working directly with our patrons. UCPAC’s current ticket operating system is VBO.
Duties and Responsibilities
Provide excellent customer service in -person, over the phone, and by email to our patrons.
Keep accurate patron records in our CRM database.
Accurately process ticket orders and payments.
Stay up-to-date on UCPAC's events in order to answer patron questions and recommend programming they may enjoy.
Other duties as assigned.
Requirements
Experience with a ticketing point of sale preferred.
Excellent computer skills.
Friendly and calm customer service demeanor, both in-person and over the phone.
Responsible and ethical money handling.
High School diploma or General Educational Development (GED) equivalency required.
Excellent communication and customer service skills, both written and verbal.
Problem solving skills, including the ability to maintain composure during stressful situations.
The ability to work and communicate effectively with people of diverse cultural backgrounds.
Must have the availability to work weekends, evenings, and some holidays.
Duties and Responsibilities
Provide excellent customer service in -person, over the phone, and by email to our patrons.
Keep accurate patron records in our CRM database.
Accurately process ticket orders and payments.
Stay up-to-date on UCPAC's events in order to answer patron questions and recommend programming they may enjoy.
Other duties as assigned.
Requirements
Experience with a ticketing point of sale preferred.
Excellent computer skills.
Friendly and calm customer service demeanor, both in-person and over the phone.
Responsible and ethical money handling.
High School diploma or General Educational Development (GED) equivalency required.
Excellent communication and customer service skills, both written and verbal.
Problem solving skills, including the ability to maintain composure during stressful situations.
The ability to work and communicate effectively with people of diverse cultural backgrounds.
Must have the availability to work weekends, evenings, and some holidays.