What are the responsibilities and job description for the Inbound Call Center Agent position at Artisprint?
About Us:
Welcome to Artis Print, where creativity, passion, and innovation converge to create designs that transcend the ordinary. Established with a mission to transform visions into captivating visuals, Artis Print is your partner in elevating brand identities and sparking connections through the art of design.
Overview
We are seeking a dedicated and professional Inbound Call Center Agent to join our growing team. As an integral part of our customer service department, you will be responsible for managing inbound calls from customers, addressing their inquiries, and providing efficient solutions to their problems.
Responsibilities
- Manage a high volume of inbound calls in a timely manner.
- Provide accurate information about products and services to customers.
- Resolve customer complaints efficiently and effectively.
- Document all customer interactions in the internal database.
- Follow communication scripts when handling different inquiries.
- Identify and escalate issues to the appropriate departments as needed.
Requirements
- High school diploma or equivalent; higher education preferred.
- Proven experience in a call center or customer service role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-focused mindset.
- Ability to handle difficult situations with professionalism and patience.
- Familiarity with call center equipment and software systems.
Join our team today and contribute to creating exceptional experiences for our clients!
Job Type: Full-time
Pay: $18.45 - $21.08 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $18 - $21
