Branch Banker I

POSITION: Branch Banker I
PAY GRADE: 05
DEPARTMENT: Retail
SUPERVISOR: Area Manager & Branch Manager

JOB FUNCTION: To deliver superior customer service to new and existing clients in a professional and informative manner. Solicit new business and help build relationships with customers by connecting them with team members who can help them address their financial needs.

JOB DUTIES:

• Provide and perform Teller duties in an accurate and efficient manner.
  • Assist with daily ATM and vault duties and responsibilities.
• Provide outstanding branch customer service on the platform by:
  • Providing error resolution and prompt efficient customer service.
  • Soliciting and cross-selling bank products and services.
  • Opening, servicing and closing all types of personal or commercial accounts.
  • Applying established procedures and policy.
• Encourage and contribute to a team atmosphere; assist other staff members in their daily activities.
All other duties as may be warranted or required.

JOB EXPECTATIONS:

• Complete accurate documentation of all deposit and loan account processing.
• Actively engage and assist customers on the teller line or platform as needed.
• Excellent product knowledge.
• Maintain professional appearance and conduct.
• Proactively engage in ongoing compliance training and procedure review.
• Ability to deal pleasantly and professionally with both customers and bank employees.
• Ability to respond well to daily change.
• Adherence to corporate policies, procedures, and regulatory banking requirements. Completes all required training. Actively communicates matters of potential audit or compliance risk.

JOB QUALIFICATIONS:

• High School diploma required. Additional college level courses or E-Learning seminars helpful.
• Previous cash handling experience required.
• Previous retail sales or banking experience preferred.
• Well-developed computer skills.
• Strong oral and written communications skills.
• Proven ability for attention to detail.
• Ability to work a flexible weekly schedule and 2 – 3 Saturdays per month required.
• Required to sit and stand for prolonged periods of time.
• Dexterity is mandatory for frequent use of hands and fingers.
• Required to walk, reach, push, occasionally climb or balance, stoop, kneel or crouch.
• Required to talk, hear, see, read and write.
• Required to have close vision and distant vision, depth perception and ability to adjust focus.