What are the responsibilities and job description for the Maintenance Technician - Multifamily position at ARTISAN Management Group?
Reports To: Community Manager
Status: Full-Time; Hourly
Direct Reports: None
Eligible for Telework: Note Eligible for Remote Work
Summary of Position
As part of the ARTISAN maintenance team, you’ll play a key role in protecting, maintaining, and enhancing the value of the community while helping residents feel truly at home. This position requires general maintenance expertise and a passion for providing exceptional service.
Principal Accountabilities
• Perform all work in accordance with ARTISAN policies and procedures, as well as all relevant federal, state, and local laws (including Fair Housing, ADA, and FCRA).
• Maintain community buildings, equipment, and grounds to support operational and resident satisfaction goals.
• Follows practices for the safe operation, maintenance, and repair of all facility equipment, including compliance with health, safety programs, policies, procedures, reports.
• Responds to work orders in a timely manner, including after hours on-call maintenance requests and participates in the on-call rotation.
• Inspect common areas and residential units to identify and address maintenance issues proactively.
• Troubleshoot, diagnose and repair HVAC systems, appliances, plumbing, and electrical systems.
• Complete building repairs such as drywall, flooring, doors, hardware, windows, screens and more.
• Maintain pools/spas, chemicals, logs, and associated safety equipment (where applicable).
• Keep tools and storage areas organized and secure.
• Participate in required ARTISAN training and development programs.
• Other duties as assigned
Physical Demands of the Position
This role requires frequent standing, bending, climbing, pushing/pulling, and lifting. Candidates should be comfortable working with hand tools, ladders, and in physically active environments. A strong understanding of OSHA safety protocols is required.
Core Values in Action
At ARTISAN, our team members are guided by five Core Values that define how we work and serve our communities.
• Empowerment: You support residents and onsite teams by responding to maintenance requests promptly and resolving issues effectively.
• Integrity: You follow safety standards, policies, and regulations while completing repairs with accuracy, professionalism, and accountability.
• Compassion: You interact with residents and coworkers respectfully, recognizing the impact maintenance work has on comfort, safety, and peace of mind.
• Stewardship: You protect ARTISAN’s assets by properly maintaining equipment, systems, and buildings, while identifying and reporting potential issues early.
• Community: You contribute to a positive living environment by working collaboratively with the maintenance and management teams to keep the community safe and well cared for.
Requirements
• High school diploma or equivalent.
• Proven experience as maintenance technician in residential, commercial, or facility settings
• Proficiency in basic electrical, plumbing, HVAC, carpentry, and appliance repair
• Ability to troubleshoot and resolve maintenance issues independently
• Strong communication and time management skills
• Preferred certifications: CAMT, EPA, CPO, boiler license, or related licenses/certifications
• Basic computer proficiency preferred