Usher

General Summary

Usher team members are responsible for providing optimal assistance and quality service to all patrons. This requires close contact with the public. The work schedule may involve working days, evenings, and holidays to accommodate scheduled events at any venue. Usher team members receive direct supervision from the Management Team.

Essential Duties & Responsibilities (other duties may be assigned)

• Assist in program preparation including stuffing inserts, distributing to stands and collecting at end of concert or performance.
• Ability and willingness to work any assignment (taking tickets, handing out programs, escorting patrons to seats, The Baker Museum, donor parking, etc.)
• Be in assigned area by designated time.
• Monitor surroundings in assigned area prior to and throughout event for safety, cleanliness and functionality. Notify a member of the House Management Team of any concerns.
• Ability to provide accurate knowledge to patrons regarding venue logistics.
• Respond quickly and courteously to patrons’ questions, comments, needs or concerns with answers and/or action.
• Assess and report potential safety hazards in and around assigned position to the appropriate department and act to resolve the problem without risk of personal injury.
• Take appropriate action in emergency and/or stressful situations.
• Maintain certification and/or training in CPR/AED, First Aid, Evacutrac Emergency Chair, Active Shooter and Fire Extinguisher.
• Must be capable of operating a Fire Extinguisher and Evacutrac Emergency Chair.
• Provide CPR, First Aid, or other assistance, if necessary, when called upon. 
• Must be capable of performing mathematical calculations (i.e.: cash handling).
• Understand and adhere to all established policies and procedures.
• Attend required training and meetings.
• Adhere to the prescribed dress code and maintain the issued uniform.
• Must be available to work a minimum of three shifts per week, including a Friday, Saturday or Sunday.
• Observe safety requirements. Reports safety issues and items requiring work orders to Supervisor or Security.
• Work effectively with all Artis—Naples team members.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.

QUALIFICATIONS:

Education, Experience, Competencies and Core Values

Education/Experience

• Some high school.
• Ability to communicate well and work with the with the public.

Competencies

To perform this job successfully, an individual should possess and demonstrate the following competencies:

• Diversity: Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment. 
• Ethics: Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values. 
• Oral Communication: Speaks clearly, confidently and persuasively in positive or negative situations; listens and gets clarification; participates constructively and thoughtfully in meetings. Maintains poise under pressure.
• Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in-group problem solving situations; uses reason even when dealing with sensitive topics. 
• Teamwork: Contributes to building a positive team spirit; puts success of team above own interests; builds morale and group commitments to goals and objectives; supports other’s efforts to succeed; fosters a cooperative work environment. 
• Technical Skills: Has knowledge of computerized information systems used in office systems. 
• Quality Management: Improves and promotes quality; demonstrates accuracy and thoroughness. Demonstrates attention to detail, ability to multi-task, and commitment to achieve deadlines.
• Written Communication – Writes clearly and informatively; varies writing style to meet needs; presents information effectively.

Organizational Core Values

• Collaborative – working internally and externally to accomplish something together that we may not be able to accomplish separately in order to realize shared goals.
• Transparency – behaving and communicating in a manner that exudes openness and sheer honesty.
• Excellence – a standard of performance that surpasses ordinary standards.
• Accountability – the acceptance and assumption of responsibility for actions, decisions and results.
• Patron-first – placing the patron at the center of our efforts.
• Integrity – a commitment to the highest standards, values and principles through every action and decision.

Physical Demands

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee is frequently required to stand and walk for extended periods of time.
• The employee is occasionally required to sit, stoop, kneel, crouch, or crawl.
• The employee will frequently lift and move up to 25 pounds,
• Specific vision abilities required include close vision, distance vision, peripheral vision, and depth perception.
• Must be able to hear with or without a hearing assistance device at levels deemed normal.
• Must be able to work at heights on the 2^nd level of the theater in the boxes.

Work Environment

The work environment is varied and may include working indoors (general office conditions, with moderate noise) or outdoors (exposure to weather conditions). Also, it may include exposure to stage lighting effects, and noise associated with those effects or performance.

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.