Manager, Account Management

Dashery is a white-label ecommerce platform built for content creators. We help creators with engaged fan followings launch and run their own online stores.

This is a hands-on management role. You will spend the majority of your time directly with your account management team: listening to their client calls, reviewing their outreach to current accounts, coaching them on creator quality and relationship depth, and holding them accountable to process. Your job is to make sure every AM on your team knows exactly what a high-value creator relationship looks like, how to grow revenue within existing accounts, and how to help creators get more out of Dashery over time.

This is not a role for someone who wants to sit in strategy meetings. It's for someone who is driven to exceed revenue goals and actively wants to coach and develop AMs.

What You'll Do Every Day

Business Growth

• Hit monthly revenue expansion targets for the team.
• Coordinate with leadership and sales ops to develop and refine retention and upsell campaigns that perform better over time.

Team Management & Coaching

• Run weekly 1:1s with each AM to review pipeline, proposed strategies, and address skill gaps.
• Listen to client calls and review outreach to current accounts regularly and give specific, actionable feedback on tone, relationship quality, and objection handling.
• Keep AMs accountable to activity targets and account hygiene; flag at-risk accounts early rather than waiting for end-of-month.
• Use each AM's individual metrics like pitch volume, pipeline depth, monthly closed promotions, churn patterns to diagnose exactly where they're losing ground and build coaching plans around those specific gaps.
• Identify where each AM needs to improve and build individualized coaching plans to address it.
• Step in on live calls or accounts when an AM needs support or a situation needs escalating.

Revenue Performance

• Own the team's revenue number and hold a weekly forecast review to understand where accounts and expansion opportunities stand.
• Help AMs grow the accounts they manage by helping them identify promotion opportunities and coach on how to have revenue conversations with existing clients.
• Diagnose drop-offs in revenue for individual accounts and work with AMs to fix them.
• Recognize and reinforce the behaviors that drive results; course-correct the ones that don't.

Process & Standards

• Make sure every AM follows the established account management and client communication process.
• Document what's working and what's not; update playbooks when the process needs to change.
• Onboard new AMs thoroughly so they're ramping quickly and building strong client relationships from day one.

Systems & Tools

• Keep CRM data clean and up to date
• Use Excel and Claude to dig into CRM and account metrics, identify trends, and bring data-backed observations to team reviews and leadership conversations.

Product Feedback Loop

• Become a genuine expert in what creators care about, including their goals, frustrations, and unmet needs.
• Surface patterns from ongoing creator conversations to the product team on a regular cadence.
• Be a credible voice in product discussions: what features would drive expansion, what's causing churn, what creators are asking for.

Requirements

• 3–5 years of high-volume SMB account management or sales experience (or a mix of both), ideally working with small business owners, entrepreneurs, or creators.
• At least 1 year managing or coaching an account management team or sales team.
• You know how to give feedback that actually changes behavior, not just feedback that sounds good.
• Comfortable in a CRM (Salesforce preferred) and able to use account data to identify problems and coach to them.
• Genuine interest in the creator economy. You understand the world creators live in and are excited to become an expert in it.
• Strong communicator who can adapt their style for AMs at different levels.
• Comfortable in a fast-moving environment where the playbook is still being written.

Why Join Us?

This role is designed to grow in scope and impact as our systems' maturity evolves. You’ll be part of a team that values innovation and isn't afraid to test the status quo. To support your success and well-being, here is a look at what we offer:

• Premium Medical, Dental, and Vision plans for you and your dependents.
• Flexible Spending Accounts (FSA) to help you manage healthcare and dependent care costs efficiently.
• A monthly wellness allowance to spend on what keeps you healthy, plus exclusive marketplace discounts and vouchers.
• 401(k) with 5% company match.
• Tailored career mapping and personalized development paths designed to help you grow your career.
• The chance to scale your work within a global organization while directly supporting the independent artist community.
• We offer a hybrid work model that balances the focus of remote work with the high-bandwidth collaboration of our Manhattan-based office, supporting a global team across multiple time zones.

We offer competitive compensation to attract and retain the best people and to reward them for their contributions to our mission. In pursuit of pay equity and fairness, the starting annual base salary for this position is expected to be $120k - $160k USD. The final offer may be determined by a number of non-discriminatory factors, including experience, knowledge, skills, and abilities.