Head Teller - Gervais St., Columbia

Arthur State Bank is seeking a Head Teller to lead daily teller operations and support exceptional customer service in a community banking environment. This role supervises teller staff, ensures accurate and efficient transactions, and upholds the bank’s policies, values, and commitment to our customers and communities.

PRINCIPAL RESPONSIBILITIES & DUTIES

• Coordinates the activities of the teller operations area by assigning work, scheduling tellers, answering questions, solving problems, helping with complex transactions and sensitive customer relations problems, explaining policy and procedures to customers, etc.
• Acts as liaison with vendors and service personnel (i.e. alarm system, ATMs, etc.)
• Usually conducts performance evaluations for tellers and resolves any grievances on the teller line.
• Maintains a proper supply of vault cash, verifies cash received and maintains inventory of checks, money orders, and other negotiables for use in the teller area.
• Monitors tellers to ensure compliance with bank policies and procedures.
• Provides on-the-job training for tellers on an as-needed basis.
• Operates teller window on a daily basis.
• May, at times, serve as back-up to the CSR or Branch Supervisor.
• Complies with and adheres to AML/CFT (BSA) to include CIP, CDD, EDD, CTR and SAR, Sanctions Risk Monitoring Program (OFAC) & Reg CC Policies & Procedures, as well as numerous other bank policies, procedures, rules and regulations.
• Performs other related duties as assigned.

SKILLS & ABILITIES REQUIRED

• Interpersonal skills to represent the bank positively in dealing with customer/teller transactions.
• Previous teller experience; good balancing record
• Good managerial, communication and public relations skills.
• Knowledge of all banking functions in order to offer quality customer service.
• Complete knowledge of Silverlake Teller, our in-house teller system.

MINIMUM LEVEL OF PREPARATION & TRAINING NORMALLY REQUIRED

• A high school diploma or equivalent.
• Two to three years of previous teller experience.
• Courses required through on-line training program, Kingdom of Knowledge.
• Completion of training with Branch Training Co-Ordinator.
• Training in bank regulation to include AML/CFT (BSA) to include CIP, CDD, EDD, CTR, and SAR, Sanctions Risk Monitoring Program (OFAC) & Reg CC Policy & Procedures, as well as, other policies directly related to head teller/teller functions.

WORKING CONDITIONS

• Minimum of discomfort from noise, heat, dust and other causes.
• Exposed to potentially hazardous condition – robbery. Receives detailed instruction and procedures to be followed to minimize risk.

REPORTING RESPONSIBILITY

Reports to Branch Manager/Supervisor

Supervises Branch Teller Staff