What are the responsibilities and job description for the Call Center Representative position at Arthur Services, Inc.?
Call Center Representative
- Shelby, NC
- Monday - Friday
- 9:00A M - 6:00PM
- $16.00 hourly
- Minimum 1-3 years experience in outbound calling
- Bonus opportunities
Position Summary
Duties and responsibilities include providing a prompt and professional service to clients to ensure efficient operation of the department. Support managers, and clients through a variety of tasks related to organization and communication.
Essential Duties and Responsibilities
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Receive orders via fax, mail, and phone sort and distribute
- Take recipient calls/emails and check point totals for each customer
- Check status of orders and provide tracking
- Check availability of items and verify item descriptions for clients
- Answer Help Emails in a timely matter
- Process returns, credit memos, and enter cases in Dynamics
- Enter international shipping charges
- Delete discontinued items from client orders
- Complete and send customer memo’s regarding discontinued items, order problems, additional customer information
- Act as the backup switchboard operator when needed
- All other duties as assigned
Job Type: Full-time
Pay: From $16.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid training
- Vision insurance
Work Location: In person
Salary : $16