Remote Junior Help Desk Analyst - Government Identity Support

Work Location: 100% Remote
Job Type: Contract
Contract Duration: October 2026 – September 2027
Experience Level: Entry Level / Junior
Education: High School Diploma or GED

Job Overview

We are seeking a detail-oriented and customer-focused Junior Help Desk Analyst to support a government identity and credential management program. The ideal candidate will have strong communication skills, basic technical troubleshooting abilities, and experience providing customer service or help desk support.

This position involves responding to support tickets, assisting users with identity credentials and access-related issues, maintaining accurate records, and helping users navigate credentialing tools and processes.

Key Responsibilities

• Respond to help desk tickets and resolve user questions and technical issues promptly.
• Assist users with identity credentials, credentialing procedures, and access-related concerns.
• Provide clear, professional, and friendly customer support through verbal and written communication.
• Maintain accurate records and process high volumes of information with attention to detail.
• Use Microsoft Office applications, Google Workspace, and databases to support daily operations.
• Assist with user training and explain how to use identity credentials and related tools.
• Collaborate with team members and project stakeholders to resolve issues and meet changing priorities.
• Identify problems, analyze information, and determine appropriate solutions.
• Support administrative activities, reporting, and spreadsheet-based data management.

Required Qualifications

• High School Diploma or GED.
• No more than three years of experience in a help desk setting.
• Basic computer proficiency, including Microsoft Word, Excel, and PowerPoint.
• Familiarity with Google Workspace, including Gmail, Calendar, Google Docs, or Google Sites.
• Strong customer service, communication, and problem-solving skills.
• Excellent attention to detail and organizational abilities.
• Ability to manage multiple tasks and adapt to changing priorities.
• Willingness to collaborate with team members and provide a positive user experience.

Preferred Qualifications

• Experience supporting government agencies or federal IT programs.
• Familiarity with HSPD-12, Identity, Credential, and Access Management (ICAM), or PIV smart cards.
• Knowledge of GSA USAccess credentialing tools and procedures.
• Experience with identity verification, credential enrollment, or access management support.
• Familiarity with advanced Excel formulas, Microsoft Project, or Microsoft Visio.
• Experience with ticketing systems and help desk documentation.

Why Apply?

• Long-term contract opportunity through September 2027.
• Opportunity to gain experience supporting government identity and credential management operations.
• Work with a team focused on customer service, process accuracy, and technical support.

Arthur Lawrence is a US-focused management consulting and staffing firm placing talent across IT, finance, light industries, and pharmaceuticals. We work with Fortune 500 clients and operate with a delivery-first mindset backed by a strong internal training culture.