Customer Support Technician

Customer Support IT Technician

Pompano Beach, FL

Onsite, Mon to Fri

Who We’re Looking For

You’re the go-to tech person people trust when something breaks. You stay calm under pressure, explain fixes in plain English, and follow through until the issue is closed. You’re early in your IT career, with up to a year of experience, and eager to grow in a real enterprise environment.

What You’ll Do

• Set up and troubleshoot computers, mobile devices, printers, and scanners
• Support meetings with video conferencing and audiovisual setups
• Monitor and maintain systems using Active Directory and Microsoft Endpoint Configuration Manager (MECM)
• Diagnose hardware, software, and network issues, then fix, replace, or escalate them
• Track assets and keep clear documentation
• Work alongside senior IT staff and pitch in on team projects
• Travel to remote sites when needed and join an after-hours on-call rotation

What You Bring

• High school diploma or equivalent (IT certifications like CompTIA A are a plus)
• 1 year of IT support experience with solid hardware, software, and troubleshooting basics
• Comfort with Windows 10/11 and Office 365 (Outlook, Excel, Word, Teams)
• Strong problem-solving skills and the ability to learn fast and juggle priorities
• Ability to lift 50 pounds
• Availability to work onsite during business hours and take on-call shifts

Bonus: Enterprise IT experience, ServiceNow, Teams/Zoom/GoTo support, or Microsoft Teams Rooms equipment

Perks: A company-provided smartphone for work, hands-on training from senior IT staff, and a clear path to build your enterprise IT career.

Arthur Lawrence is a US-focused management consulting and staffing firm placing talent across IT, finance, light industries, and pharmaceuticals. We work with Fortune 500 clients and operate with a delivery-first mindset backed by a strong internal training culture.