What are the responsibilities and job description for the Brand Ambassador - Customer Support position at Arthur Lawrence?
Location: New York, NYSchedule: 30–40 hours/week (Weekends & Evenings required)Duration: ~3 Weeks (Holiday Season)Start Date: ASAPAbout the RoleWe are hiring Brand Ambassadors - Customer Support candidates to support delivery operations inside three major New York City Christmas Villages. This is a highly interactive, seasonal role where you will engage with shoppers and local small businesses, help them use an on-site delivery app, and support package logistics within the market.If you enjoy fast-paced environments, love talking to people, and want to be part of the holiday energy in NYC, this role is for you!What You’ll DoEngage ShoppersGreet visitors at the holiday market and introduce them to the on-site delivery serviceHelp customers navigate the delivery app, schedule deliveries, and understand how the service worksAssist with questions, payment steps, and safe package hand-offs to couriersSupport VendorsVisit vendor booths and encourage small business owners to use the delivery serviceExplain benefits, help with onboarding, and guide them through placing their first delivery orderBuild strong relationships with vendors and support ongoing usage throughout the marketEvent & Logistics SupportCoordinate with couriers and ensure packages are organized and accurateHelp maintain a smooth, safe workflow for both shoppers and vendorsProvide operational feedback to improve the experienceWho We’re Looking ForPeople-focused communicator who enjoys interacting with customers and business ownersExperience in customer service, retail, brand ambassador work, sales outreach, vendor relations, or event staffing (1 year preferred)Tech-savvy and comfortable explaining how mobile apps workDependable and proactive, with a positive and energetic attitudeAdaptable, able to handle busy crowds and multiple responsibilitiesPhysically able to stand for long periods, work outdoors in winter weather, and lift up to 40 lbsRequirementsMust be available for evenings, weekends, and holiday peak hoursComfortable working outdoors in cold weatherStrong communication and interpersonal skillsAbility to manage packages and maintain accurate trackingWhy This Role Is GreatWork at NYC’s most festive holiday marketsHighly interactive and engaging roleCompetitive hourly payShort-term project with opportunity for future seasonal workCompany DescriptionArthur Lawrence
Salary : $28 - $30
