What are the responsibilities and job description for the Bilingual Customer Service Representative - Spanish position at Arthur Huth - State Farm Agency?
Position Overview
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Bilingual (Spanish) Customer Service Representative - State Farm Agent Team Member. Prior customer service experience is required, but insurance experience is not required as we will train the right person with the right skill set!
We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.
Responsibilities include but not limited to:
- Establish customer relationships and follow up with customers, as needed
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
- Use a customer-focused, needs-based review process to educate customers about insurance options
- Maintain a strong work ethic with a total commitment to success each and every day
As an Agent Team Member, you will receive...
- Salary plus commission opportunities
- Retirement plan
- Valuable experience
- Growth potential/Opportunity for advancement within my office
Requirements:
- Bilingual English/Spanish required
- Excellent interpersonal skills
- Excellent communication skills - written, verbal and listening
- People-oriented
- Organizational skills
- Self-motivated
- Detail oriented
- Proactive in problem solving
- Property & Casualty license (must be able to obtain)
- Life and Health license (must be able to obtain)
- Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.