Director of Clinical Operations

Job Title: Director of Clinical Operations

Location: Rockville, MD

Hours: M-THURS - (Closed on Fridays) Full-Time

Pay: $125,000-150,000 annually depending on experience

FREE PARKING AT ALL SITES

BENEFITS:
Health/Dental/Vision Insurance - CareFirst
FSA
HSA
Life Insurance
401K Contributions
Disability Insurance
Paid Time Off
Every Friday off
Tuition Assistance
Free Parking
Paid Maternity and Paternity Leave
STD/LTD/ADD Insurance (short-term disability, long-term disability and accidental death and dismemberment insurance)

Report To: COO

Supervision Exercised: Clinical Managers, Laboratory Manager, and Clinical Support Teams

Position Summary: The Director of Clinical Operations provides strategic and operational leadership for all clinical functions across a seven-office medical practice with approximately 280 employees. This position ensures efficient, high-quality patient care delivery, operational consistency across sites, and compliance with all regulatory standards. The Director collaborates closely with physician leadership, administrative teams, and site managers to standardize processes, optimize workflows, and foster a culture of clinical excellence and accountability.

Key Duties & Responsibilities:

Leadership & Strategy

• Lead, mentor, and develop clinical teams to promote high performance, engagement, and accountability.
• Partners with executive leadership and physicians to align clinical operations with organizational goals and patient care standards.
• Evaluate and enhance clinical workflows, staffing models, and patient throughput across all sites.
• Drive implementation of quality improvement initiatives, patient safety programs, and clinical efficiency projects.

Operational Oversight

• Oversee daily clinical operations, including scheduling, staffing, coverage, and time approvals.
• Standardize clinical policies, procedures, and training across locations to ensure consistency and compliance.
• Monitor key performance indicators (KPIs) such as patient flow, staffing ratios, and quality metrics.
• Collaborate with HR and administrators on hiring, onboarding, and performance evaluation of clinical staff.
• Serve as liaison between clinical staff and physician leadership to ensure open communication and timely problem resolution.

Compliance & Quality Assurance

• Ensure adherence to all regulatory, safety, and infection control standards.
• Oversee implementation of quality assurance programs, incident reporting, and corrective action plans.
• Maintain current knowledge of state and federal healthcare regulations affecting clinical operations.

Training & Development

• Lead development and delivery of clinical training and continuing education programs.
• Evaluate staff competencies and provide coaching to improve clinical and leadership skills.
• Promote professional growth opportunities for clinical team members.

Other Responsibilities

• Participate in organizational planning, budgeting, and technology adoption (EHR enhancements, digital workflows, etc.).
• Travel regularly among practice locations.
• Perform other related duties as assigned.

Qualifications:

• Bachelor’s degree in Nursing, Healthcare Administration, or related field required; Master’s degree preferred.
• Current RN license preferred but not required.
• Minimum 7–10 years of progressive clinical leadership experience in a multi-site healthcare setting. Previous Director level experience preferred.
• Proven ability to lead teams through change, build collaboration, and manage performance.
• Strong understanding of healthcare operations, compliance, and quality improvement practices.
• Excellent interpersonal, communication, and organizational skills.

Working Conditions / Other:

• Office work setting in Calhoun Place with travel to other sites.

Disclaimer:

• The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.