What are the responsibilities and job description for the Patient Services Representative position at Arthritis and Rheumatology Clinics of Kansas?
About Us:
At Arthritis and Rheumatology Clinics of Kansas (ARCK), our mission is to relieve pain and suffering by providing quality, compassionate care efficiently. We focus on accurately diagnosing and treating the underlying causes of symptoms for the best long-term results, supported by the expertise of our rheumatologists. Guided by our core value "We CARE" (Compassion, Acknowledgement, Respond, Efficient), we are dedicated to addressing patients' concerns with empathy, thoroughness, and the latest advancements in rheumatology.
Position Overview:
The Patient Services Representative greets all patients of the clinic promptly and in a warm, friendly manner. In addition, this person ensures that the clinic has the correct patient demographic and insurance information.
Other responsibilities include scheduling appointments, answering the phone and directing incoming calls, mailing information to new patients, collecting payments, and functioning as a liaison between the provider, patient, and payer to secure authorizations for outside testing and doctor-to-doctor referrals.
Qualifications:
Education and Experience
- High school diploma or equivalent required
- Six months customer service experience preferred
- Office administration experience preferred
- Experience in medical field, school administration, or insurance industry preferred
- Knowledge of medical terminology preferred
- Knowledge of outside referrals preferred
Benefits:
- Low insurance costs
- All insurances are effective on the first of the month following 30 days of employment
- Free lunches Monday-Thursday every week
- Paid time off (PTO) accrues each payroll period with 3 weeks total earned each year
- 401K Retirement plan with 3% employer match
- Paid Holidays include:
New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Day after Thanksgiving
Christmas Eve Day
Christmas Day
Job Type: Full-time
Pay: From $17.50 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Paid training
- Retirement plan
- Vision insurance
Application Question(s):
- What pay rate are you looking for?
- This schedule is 7:45am-5pm Monday-Thursday and 7:45am-12pm on Fridays. This position needs someone who has the flexibility to come in early at 7:15am to open the building on a rotating basis. Does this work for you?
Experience:
- NextGen: 1 year (Preferred)
- healthcare customer service: 1 year (Required)
Work Location: In person