Director of Community Upkeep

About the Role:

The Director of Community Upkeep plays a pivotal role in ensuring the sustained quality, safety, and aesthetic appeal of residential and commercial properties within HOA community. This leadership position is responsible for developing and implementing comprehensive maintenance strategies that enhance community satisfaction and property value. The role requires close collaboration with property management teams, vendors, and residents to address upkeep needs proactively and efficiently. The Director will oversee budgeting, scheduling, and quality control of all maintenance activities, ensuring compliance with regulatory standards and company policies. Ultimately, this position drives the continuous improvement of community environments, fostering vibrant, well-maintained spaces that attract and retain tenants and residents.

Minimum Qualifications:

• High School Degree of equivalent.
• Minimum of 5 years of experience in property management, facilities maintenance, or community upkeep, with at least 3 years in a supervisory or management role.
• Strong knowledge of building systems, maintenance procedures, and safety regulations.
• Proven ability to manage budgets, contracts, and vendor relationships effectively.
• Excellent communication and leadership skills to manage diverse teams and interact with stakeholders.

Preferred Qualifications:

• Professional certification such as Certified Property Manager (CPM) or Facilities Management Professional (FMP).
• Bachelor’s degree in Facilities Management, Business Administration, or a related field.
• Experience working within the HOA industry.
• Familiarity with sustainability practices and green building standards.
• Proficiency with property management software and maintenance tracking systems.
• Advanced problem-solving skills and experience leading large-scale maintenance projects.

Responsibilities:

• Develop and execute strategic maintenance plans for multiple properties to ensure high standards of community upkeep.
• Manage and supervise maintenance teams and external contractors, ensuring timely and cost-effective completion of projects.
• Coordinate with property managers and residents to identify and prioritize maintenance needs and resolve issues promptly.
• Oversee budgeting, procurement, and resource allocation for maintenance operations, ensuring fiscal responsibility.
• Implement and monitor compliance with safety regulations, environmental standards, and company policies related to property upkeep.
• Conduct regular inspections and audits to assess property conditions and identify areas for improvement.
• Prepare detailed reports on maintenance activities, budgets, and community feedback for senior management.
• Lead initiatives to enhance sustainability and energy efficiency within community properties.
• Other duties as assigned.

Physical Requirements:

• Ability to sit, stand, and walk for extended periods throughout the workday.

• Ability to climb stairs, ramps, and ladders as needed to inspect facilities and respond to incidents.

• Ability to occasionally lift, carry, push, and pull up to 50 pounds.

• Ability to kneel, bend, stoop, crouch, and reach when inspecting equipment, security systems, gates, and facilities.

Skills:

The Director of Community Upkeep utilizes strong leadership and organizational skills daily to coordinate maintenance teams and ensure projects meet quality and timeline expectations. Effective communication skills are essential for liaising with property managers, residents, and vendors to address concerns and implement solutions collaboratively. Budget management and analytical skills are applied to allocate resources efficiently and monitor expenditures against planned budgets. Technical knowledge of building systems and maintenance best practices enables the Director to oversee inspections and guide preventative maintenance efforts. Additionally, proficiency with property management software supports tracking work orders, scheduling maintenance activities, and generating performance reports to inform strategic decisions.