Director of Community Management

POSITION SUMMARY:

We are seeking an experienced Director of Community Management to examine, analyze, and evaluate the operations of assigned associations to ensure outstanding customer experience, and adherence to company standards and policies. The ideal candidate possesses strong verbal and written communication skills, is detail-oriented, and has had success leading a team to top-level performance. Experience in Community Association management and an active Florida CAM license is required.

POSITION FUNCTIONS:

The role of the Director of Community Management includes, but is not limited to, the following job duties:

• Strategic planning, oversight, and implementation for the community management department.
• Maintain a growing portfolio of developer run associations within Florida
• Active involvement in regional new business development.
• Responsible for hiring and placing Community Association Managers and support staff as communities within your portfolio.
• Maintain monthly Variance Reporting
• Overseeing Department Heads for Association Clubs, and Restaurants
• Run monthly meetings with Land Department and HOA Team
• Monitor the CAM Portfolio spreadsheet and maintain salary efficiencies.
• Work with the CAMs and adjust community manager portfolios as needed.
• Oversee the Senior CAM and team of portfolio, sited CAMS and administrative personnel.
• Setting quarterly goals and expectations
• Monthly review of portfolios and CAM progress
• Meeting weekly to review progress and assign tasks.
• Perform annual performance reviews.
• Attend weekly Leadership meetings.
• Host CAM meetings with region as needed.
• Identify and implement ongoing training/educational needs for the Community Association Managers
• Create quality control measures to ensure we are providing excellence in service.
• Attend presentations as needed.
• Attend Association Board Meetings.
• Attend industry networking events.
• Other tasks assigned by Vice President of Community Management.

QUALIFICATIONS AND REQUIREMENTS:

• Bachelor’s Degree in Business Administration or relevant field.
• Minimum of 7 - 10 years of experience in Community Association Management.
• 2 years of experience at the Director level.
• A business acumen partnered with emotional intelligence.
• Knowledge of data analysis and reporting.
• Excellent organizational and leadership skills.
• Excellent knowledge of a variety of community management software platforms
• Thorough knowledge of all Microsoft software including MS Teams.
• High Ethical Standards.
• Excellent Communication and interpersonal skills.
• Highly Organized.
• Valid Florida CAM license.
• Must be authorized to work in the US.
• Must have a background screen result that meets the criteria of Artemis for the position.

WORKING CONDITIONS AND PHYSICAL DEMANDS:

The incumbent will work in an office environment but may travel to other office locations for meetings as needed. Incumbent must be able to sit for extended periods, stand; walk; use hands and fingers to feel and handle; reach with arms and hands; talk, hear, stoop, kneel and crouch; lift weight or exert force of up to 15lbs.