What are the responsibilities and job description for the Medical Support Assistant - Southeastern Colorado Clinics position at Artemis Arc?
Requisition ID
2025-3832Job Summary
Job Title: Medical Support Assistant
Department: Department of Veterans Affairs
Healthcare System: Southeastern Colorado Clinics
Location: Salida/Burlington, Colorado
Salary Range: $21.90 onsite, $4.93 H&W
Work Schedule: Full-time
Overview: Arrow ARC is seeking reliable and mission-driven Medical Support Assistants (MSAs) to support Veterans served by the VA Eastern Colorado Health Care System. MSAs provide critical front-line administrative support across outpatient clinics, virtual care services, and the Office of Community Care. This position may be remote, onsite, or hybrid depending on location. All roles require attention to detail, effective communication, and a strong commitment to Veteran care.
Primary Responsibilities
Key Responsibilities:
- Schedule, reschedule, and cancel Veteran appointments using VistA and CPRS in accordance with VHA national scheduling guidelines
- Receive and respond to incoming calls, secure messages, and Veteran inquiries
- Conduct patient check-ins and check-outs in person or virtually
- Review, verify, and update demographics, insurance, and other patient data in VA systems
- Provide support for outpatient consult management, including Community Care consults and HealthShare Referral Manager (HSRM)
- Support clinical teams by managing clinic profiles, calendar builds, and schedule adjustments
- Coordinate care across internal VA services and external providers when applicable
- Maintain confidentiality and compliance with HIPAA and federal privacy regulations
Minimum Qualifications
Qualifications:
- U.S. citizenship
- Ability to pass a federal background investigation and obtain Tier 1 security clearance
- Must be able to work MST business hours regardless of time zone
- For remote roles: Reliable internet access and home-office setup
- For bilingual roles: Spanish fluency strongly preferred
- For Community Care roles: Familiarity with HSRM and Third Party Administrator (TPA) coordination is strongly preferred
Systems Used:
- VistA
- Computerized Patient Record System (CPRS)
- HealthShare Referral Manager (HSRM) [for OCC roles only]
- Microsoft Outlook, Excel, and Teams
- VA secure messaging systems
Salary : $4 - $21