Sales Support Representative

COMPANY OVERVIEW

Operating for over a quarter-century, Artemax is a dynamic and innovative manufacturing company committed to both quality and customer satisfaction. Providing superior wristbands and identification products, applications, and services to customers and exciting events worldwide, our focus on excellence extends beyond our products to encompass our workplace culture as well. With a wealth of history and expertise, Artemax is dedicated to creating opportunity and growth for every employee.

POSITION SUMMARY

The Sales Support Representative supports our Account Management and New Business Development representatives. This customer-centric role requires high accuracy, attention to detail, impeccable verbal and written skills, the ability to resolve customer issues creatively, and the ability to learn/adapt in a fast-paced manufacturing environment.

KEY RESPONSIBILITIES

• Accurate order entry and fulfillment
• Quote potential customers via phone and email
• Effective customer follow-ups and closing deals
• Handle issues with in-progress orders creatively and efficiently by coordinating with internal departments
• Daily communication with the Account Manager regarding accounts at risk or new trends/opportunities
• Act as the primary contact for key accounts and during the Account Manager's absence
• Deliver industry-leading service and resolve issues completely in every interaction
• Achieve and exceed set key KPIs

This list of responsibilities is not all-inclusive and is subject to expansion to encompass additional duties and responsibilities as determined by management as needed.

QUALIFICATIONS

• Multi-task and learn quickly in a fast-paced manufacturing environment
• Exhibit exceptional communication skills both verbal and written
• Knowledge of key-use programs including:
• Microsoft Office
• Salesforce (preferred)
• Adobe InDesign (experience a plus)
• SAGE (experience a plus)

BENEFITS

At Artemax, we offer free lunch every day for all employees, along with a competitive benefits package which includes, but is not limited to, the following:

• Medical, dental, and vision insurance
• A 401(k) plan with a competitive matching program
• Employee Assistance Program (EAP)
• Short-Term and Long-Term Disability
• Life insurance
• Personal Time off
• 11 Paid holidays and more!

EQUAL OPPORTUNITY

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.