What are the responsibilities and job description for the Helpdesk Support Specialist position at Artech L.L.C.?
Role : Helpdesk Support Specialist
Location: Plano, TX (Onsite)
Duration: 6 months
Job Description
Location: Plano, TX (Onsite)
Duration: 6 months
Job Description
- Serve as the primary contact for helpdesk support during decommission.
- Log, track, and resolve user issues efficiently.
- Escalate complex problems to technical teams and follow up on resolutions.
- Maintain accurate records of helpdesk activities and prepare reports.
- Ensure compliance with organizational standards and SLAs.
- Experience in helpdesk or support coordination roles.
- Strong organizational and communication skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Familiarity with ticketing systems and IT support processes.
- Must 2 to 4 years of Experience in Help Desk Solution.