[AMNY] Operation Team Leader

[About d'strict]

d'strict is a design company that creates innovative spatial experiences by developing content with digital media technology. Our company has always kept pace with the development of technology since its establishment in 2004. Today, d'strict provides custom-developed content upon request (Commercial Service), offers clients a license to media art content, and operates our own exhibition venues (Art Service).

d'strict is the creator of numerous highly-acclaimed public art projects, including at K-Pop Square in Seoul, and at Times Square, New York. We are also the producer and operator of "ARTE MUSEUM," the most popular media art exhibition space in Korea. Since September 2020, the exhibition has attracted more than 5 million visitors and has extended its reach to major cities around the globe. d'strict has won numerous domestic and international design awards, including the iF Design Award, for its innovative creative capabilities.

[ARTE MUSEUM]

ARTE MUSEUM is an immersive media art exhibition space presented by d'strict, acclaimed for creating the public media art 'WAVE' at COEX in Korea. Exhibits at the ARTE MUSEUM center around the theme 'ETERNAL NATURE', reinterpreting various elements and spaces in nature as immersive media art. The artworks, brought to life through the fusion of various digital media technologies and visual creativity, capture nature's eternal attributes and realistic presentation, allowing visitors to experience nature unconstrained by time and space.

ARTE MUSEUM is a global exhibition brand that launched its first venue in Jeju, South Korea, in September 2020. Since its inception, ARTE MUSEUM has extended its reach to major cities around the globe, establishing itself as a popular exhibition with a cumulative total of five million visitors. It has also won several global design awards, including the iF Design Award.

Join the team at ARTE MUSEUM NEW YORK, d'strict's second but largest media art museum in the US.

https://newyork.artemuseum.com/

[Job description]

The Operations Team Leader is responsible for ensuring a safe, welcoming, and memorable visitor experience at ARTE MUSEUM through smooth daily operations. As the first point of contact for guests, the TL leads and coordinates the operations team across all rotation duties — including Reception, Ticket Checking, Rounding, MD Shop, and Tea Bar — while upholding the highest standards of customer service and operational excellence.

[Duties and Responsibilities]

Team Leadership & Operations Management

* Lead, coordinate, and oversee the overall performance of the operations team

• Manage shift scheduling, team rotation assignments, and workload distribution

• Support team members' skill development, onboarding, and day-to-day guidance

• Participate in problem-solving and operational decision-making

• Improve and streamline workflow processes to enhance efficiency

• Report team performance, incidents, and operational updates to management

• Comply with and implement museum operation policies and procedures

• Work according to the schedule, including weekends and public holidays; be prepared for rotating shifts

Guest Services

* Greet and welcome all visitors — including VIPs and large groups — ensuring Company service standards are met

• Provide welcoming tours or briefings with up-to-date exhibition information as needed

• Handle visitor inquiries, complaints, and emergencies with professionalism

Rotation Duties

Team members rotate through the following duty areas under TL coordination:

• Reception*

* Provide customer service at reception, including exhibit descriptions and precautions

• Assist visitors with ticket purchasing and entry procedures

• Crowd control at lobbies and entrances

• Verify ticket validity and eligibility for special discounts

• Manage VIP invitation tickets, stroller/wheelchair rentals, and storage lockers

• Respond to and troubleshoot emergencies

• Ticket Checking*

* Verify and scan visitor tickets at entry points

• Check eligibility for special discounts and manage VIP invitations

• Manage visitor flow and crowd control

• Assist guests with questions about the exhibition and facilities

• Rounding*

* Walk the exhibition zones to check mapping, warping, and content display conditions

• Monitor and report issues with exhibit content or facilities to relevant teams

• Arrange customer wrap skirts at designated entrances

• Replace damaged items in the STAR RAINDROPS zone

• Organize paper, crayons, and tables in the Live Sketchbook zone

• Maintain optimal temperature and scent levels across zones

* Provide crowd control and visitor assistance throughout the exhibition

• Collect lost items and deliver to the gift shop; remove any trash found

• MD Shop*

* Display and arrange products on shelves; maintain store cleanliness

• Assist customers with product information and purchasing

• Manage inventory, warehouse in/out, and quarterly audits

• Handle payments, exchanges, refunds, and cash management

• Manage supplies (wrappers, bags) and store lost and found items

• Tea Bar*

* Take orders, assign seating, and assist walk-in customers

• Prepare and serve beverages in accordance with standards

• Manage and share daily inventory status

• Maintain hygiene and cleanliness in the kitchen and Tea Bar area

[Job Qualifications]

* Must be legally authorized to work in the United States

*Experience & Knowledge

* Minimum of 5 years of food and beverage or related hospitality experience such as café, bar, or restaurant within the United States

* Prior experience in supervising, leading, or coordinating a team

• Understanding of museum or attraction operations and procedures

• Knowledge of customer service best practices and sanitary standards

• Familiarity with exhibition content and the ability to clearly explain it to visitors

*Skills & Competencies

* Proficiency in Microsoft Outlook and Office, especially Excel

* Strong leadership skills with the ability to lead by example and support team members

• Active listening and clear, professional communication skills

• Problem-solving ability and sound judgment in emergency situations

• Proactiveness, adaptability, and initiative

• Service-oriented mindset with appropriate situational awareness and word choice

• Upselling skills (MD Shop and Tea Bar)

• Friendly, caring communication style with the ability to convey information accurately

* Certifications (Required)

* OSHA safety certification (or willingness to obtain prior to start date)

• Food Handler Certification (or willingness to obtain prior to start date)

*Work Conditions

* Must be available to work weekends and public holidays

• Must be prepared for rotating shifts based on museum operating hours

• Physical ability to stand, walk, and be active throughout the shift

*Salary: $85,000 ~ $95,000 (Negotiable based on experience and qualifications)

**Must be legally authorized to work in the United States

Job Type: Full-time

Pay: $85,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person

Salary : $85,000 - $95,000