Customer and Sales representative

Job Overview
We are seeking a dynamic and customer-focused Customer and Sales Representative to join our team. This role involves engaging with clients, providing exceptional customer support, and driving sales growth through effective communication and relationship management. The ideal candidate will possess strong multilingual abilities, excellent communication skills, and a passion for delivering outstanding service in a fast-paced environment. This position offers an opportunity to develop your sales expertise while supporting our clients' needs across various channels.

Duties

• Engage with customers via phone, email, and chat to address inquiries, provide product information, and resolve issues promptly
• Assist clients with their sales needs by promoting products and services tailored to their requirements
• Conduct outbound calling campaigns to generate leads and follow up on potential sales opportunities
• Maintain accurate records of customer interactions, transactions, and feedback using CRM systems and data entry tools
• Handle cash transactions accurately when necessary, ensuring proper cash handling procedures are followed
• Utilize Microsoft Office applications and other computer software to prepare reports, update client information, and perform analysis as needed
• Demonstrate excellent phone etiquette and communication skills to build rapport and ensure customer satisfaction
• Support client services initiatives by providing timely responses and personalized solutions
• Collaborate with team members to achieve sales targets and improve overall customer experience

Qualifications

• Proven experience in call center roles, customer support, or sales preferred; experience in outbound calling is a plus
• Multilingual abilities are highly desirable; bilingual proficiency in English and other languages is advantageous
• Strong communication skills with the ability to convey information clearly and professionally
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general computer skills required
• Excellent data entry skills with high accuracy and typing speed
• Ability to handle cash transactions accurately when required
• Demonstrated ability to analyze customer needs and provide effective solutions
• Strong interpersonal skills with a focus on customer service excellence
• Prior experience in client services or call center environments is preferred but not mandatory

This position is ideal for motivated individuals who enjoy helping others, thrive in a team setting, and are eager to grow their sales expertise within a supportive organization.

Job Type: Full-time

Pay: $24.49 - $29.49 per hour

Expected hours: 40 per week

Work Location: In person

Salary : $24 - $29