What are the responsibilities and job description for the Lead Hospitality Team Member position at Art Coast Properties?
About Art Coast Properties
Art Coast Properties is The Art Coast's premier Vacation Rental Management Company. We manage high-quality vacation rentals between South Haven, Saugatuck, and Holland, offering our guests unparalleled homes and impeccable service. We pride ourselves on providing spectacularly clean, beautifully staged, and fully stocked homes, and we are seeking a Lead Hospitality Team Member to help us maintain and elevate that standard.
Art Coast is rapidly growing, and we're looking for talented individuals who want to grow alongside us. This is an excellent opportunity for someone who enjoys hospitality, takes pride in their work, and is excited to take on a leadership role within a growing company.
Why Hospitality at Art Coast
Art Coast is offering elevated and unique homes in some of the most beautiful locations in Southwest Michigan. Our hospitality team does much more than clean houses—we create exceptional guest experiences. Every detail matters, and every team member plays an important role in delivering the level of quality our guests expect.
As a Lead Hospitality Team Member, you'll help set the standard for excellence by leading through example, training new team members, conducting inspections, and helping maintain our positive and supportive team culture. We believe in empowering our team, recognizing great work, and creating opportunities for advancement.
What We're Looking For
We are hiring immediately for a Lead Hospitality Team Member position. We are looking for someone who is highly detail-oriented, dependable, positive, and capable of helping guide and support other team members.
The ideal candidate has hospitality, cleaning, or housekeeping experience and is comfortable providing constructive feedback, training new staff, and helping ensure company standards are consistently met. Previous leadership, supervisory, or team management experience is preferred but not required.
This role requires someone who can balance accountability with encouragement. We are looking for a team player who enjoys helping others succeed while maintaining the high standards our guests have come to expect.
There will be hands-on training with members of management to ensure you have all the knowledge and resources necessary to succeed. All supplies will be provided. This is a fast-paced environment in which schedules may shift based on occupancy and guest demand. Weekend availability is required.
Job Responsibilities
- Thorough cleaning of our vacation rental homes
- Conducting detailed pre-guest arrival inspections to ensure homes meet company standards
- Using company-provided tools such as brooms, mops, vacuums, towels, erasers, and other products to clean all surfaces of the homes
- Assemble and stage homes as needed
- Wash, fold, organize, and manage linens
- Ensure homes are staged, stocked, and cleaned in accordance with company standards
- Train and onboard new hospitality team members on cleaning procedures and company expectations
- Assist management in maintaining quality control across all homes
- Provide positive coaching and constructive feedback to team members when needed
- Help identify opportunities to improve team efficiency and guest experience
- Note damages caused to homes by guests and report them to management
- Restock inventory in homes, including soaps, toilet paper, paper towels, and other guest supplies
- Take out trash and manage turnover-related tasks
- Attend company meetings and events
- Problem solve the unexpected and help support the team as challenges arise
Minimum Requirements
- Reliable transportation to various locations between South Haven and Holland (primarily Saugatuck and Douglas)
- Mobile phone for schedule management, communication, and team coordination
- Ability to efficiently clean homes and occasionally move objects weighing approximately 20 pounds
- Exceptional attention to detail
- Positive attitude, integrity, and professionalism
- Strong communication and organizational skills
- Ability to work independently while also leading and supporting a team
- Flexibility and willingness to adapt in a fast-paced environment
- Weekend availability
Preferred Qualifications
- Previous hospitality, housekeeping, vacation rental, hotel, or cleaning experience
- Experience training, mentoring, supervising, or managing team members
- Experience conducting quality inspections or managing standards-based work
Benefits of This Opportunity
- Leadership and advancement opportunities within a rapidly growing company
- Competitive compensation based on experience
- Cleaning products and equipment provided
- Wonderful company culture and support
- Gorgeous and inspiring work environments
- Opportunity to help shape and grow an exceptional hospitality team
- A diverse list of duties which keep things fun and fresh!
Art Coast Properties is an equal opportunity employer. We do not tolerate or promote discrimination of any kind. If you're interested in us, we're interested in YOU!
Job Types: Full-time, Part-time, Temporary, Contract, Seasonal
Pay: $20.00 - $22.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $20 - $22