What are the responsibilities and job description for the Harley-Davidson Sales Specialist position at Arsenal Harley-Davidson?
Be a part of the FASTEST growing Harley-Davidson dealership in southeast Michigan!
Arsenal Harley-Davidson, located in Waterford, is hiring Sales Specialists!
We are currently looking for Harley-Davidson Sales Specialists to add to our team. If you’re looking for a career, not just a job, want to earn GREAT money while having FUN, and thrive in a high energy environment using a structured sales process, we’ve got a spot for you!
Arsenal Harley-Davidson is on the road to becoming the Harley-Davidson destination for southeast Michigan and beyond! We’re a team of passionate, high performing, Harley-Davidson enthusiasts and we’re GROWING! If you think you have what it takes to be a part of our team and contribute to our growth, we invite you to apply.
Sales Specialist:
Partnership Mission
Responsible for the sale of new and used motorcycles, as well as developing the potential merchandise or labor sales associated with the motorcycle sale. Committed to following a sales process and ongoing training/development. Responsible for meeting sales goals and objectives as set by management. Also responsible for ensuring overall customer satisfaction during the sales process meets company goals.
Key Responsibilities
Operations
- Sale of new and used Harley-Davidson vehicles
- Maintain a log of customer contacts and follow-up on all potential sales
- Work with Parts Department, Motorclothes Department, and Service Department to create add-on sales to all motorcycle sales
- Coordinate motorcycle deliveries with Service Department
- Ensure motorcycles are cleaned, prepped, and ready to go when customers arrive to pick-up
- Ensure motorcycles on sales floor are kept clean and ready for customer delivery
- Achieves all sales goals
- Responsible for submitted customer satisfaction surveys meeting company goals
- Follow-up with new customers after the sale to ensure they are happy
- Seek out potential used motorcycle purchases for company
- Participate in sales training as offered by the company
- Demonstrates the "Just Say Yes" behavior by taking care of customer needs.People
- Represent and support the interests of the dealership during interactions with employees
- Solicit ongoing job performance feedback from your manager
- Maintain a positive work environment
- Maintain a professional appearance and demeanour
- Comply with established security, sales and records keeping procedures and practices
- Seek out information regarding the on goings of Arsenal Harley-Davidson
- Participate in regular department meetings to review performance, and address problems/issues/opportunities within the department
- Customer Satisfaction
- Ensure Sales Department is providing first rate customer service and meeting the customer’s needs and expectations
- Ensure customer complaints/problems/issues are resolved to the customer’s satisfaction, involve supervisor if needed
- Utilize CXI and NPS scores and other sources of customer feedback as the basis for making improvements that will lead to improved customer satisfaction
- Bar and Shield Award
- As part of the Arsenal Harley-Davidson team, a key deliverable is ensuring the dealership achieves the Bar and Shield award. This means identifying and acting on any information that would negatively impact our ability to achieve this award from the Harley-Davidson Motor Company
- Expectations
- Treat all employees, coworkers and customers fairly, courteously, and with dignity
- Model superior customer service behavior for all personnel by maintaining positive relationships with customers, suppliers, employees, and owners
- Maintain product awareness by reviewing both new and supplemental training programs and mastering the skills and information contained within the programs
- Be honest and fair in all business dealings
- Promote Sound Harley-Davidson and the Harley-Davidson lifestyle
- Perform additional duties, within acceptable legal and ethical parameters, deemed necessary for the growth and success of Arsenal Harley-Davidson
Requirements:
- Demonstrated sales experience, motorcycle or auto preferred
- Hold a valid Michigan motorcycle endorsement, and maintain a clean driving record
- Passion for Harley-Davidson and winning!'
- 'Work Location:
- One location
Pay: $60,000.00 - $80,000.00 per year
Benefits:
- Health insurance
- Paid time off
Work Location: In person
Salary : $60,000 - $80,000