What are the responsibilities and job description for the Install Coordinator/Scheduler position at ARS?
Company Name
Blue Flame Heating, Air, Electric
Overview
Blue Flame is part of a leader in the service industry and we are looking for an Install Coordinator/Scheduler to join our team. You will support services by scheduling installation jobs and will coordinate administrative activities so that work can begin on schedule with minimal problems and be completed within expected timeframes. Maintains records and data on work performed and supports good customer relations by responding to customer questions.
We offer
- $ /hr. depending on experience
- Comprehensive benefits package including medical, dental, vision & life insurance
- $5 a week medical plan option
- 401(k) plan with company match
- 13 days paid time off and 8 paid holidays
- Quality, comprehensive training programs
- Discount Programs with our partnered accounts (Childcare, personal cell phone, etc.)
- Opportunity to give back to your community through partnership with St. Jude Children's Research Hospital, The Tim Tebow Foundation, ARS Cares Program, and More
Responsibilities
- Receives calls from customers and coordinates service or installation schedules.
- Prepares appropriate documentation and entry to activate and place scheduled work into system.
- Prepares materials lists for scheduled work and coordinates orders/delivery with appropriate department or vendor.
- Takes receipt of work orders and enters data in system for accurate billing of completed work.
- Communicates with customers and departmental personnel via telephone, email, and/or written correspondence to answer inquiries and provide information. Works to resolve customer issues/complaints.
- Prepares employee schedules according to workload.
- Prepares regular reporting of jobs in progress, backlog revenue and other departmental data.
- Coordinates inspections after work is completed. Provides liaison with inspectors on failed inspections to coordinate corrective actions and re-inspections, as necessary.
- Maintains data such as permits and/or completed inspections relating to working job orders.
- Maintains radio contact with new construction personnel.
- May provide quotes on certain types of jobs over the telephone and schedule sales calls.
- May invoice completed work, process lien forms or releases and call for payments when bills are overdue.
Qualifications
- HS diploma, or GED equivalent, is required. Related experience and/or advanced training or any equivalent combination of education and experience may be substituted.
- Availability to work onsite Tuesday through Friday from 10:00 a.m. to 7:00 p.m. and Saturday 8:00 a.m. to 4:00 p.m.
- Customer service, scheduler or dispatch experience.
- Strong communication/interpersonal skills.
- Superb multi-tasking, attention to detail and follow up skills.
- Proficient computer and data entry skills
- Willingness and ability to work a flexible schedule including weekends
- An understanding of air conditioning/heating and/or plumbing is a plus.
- Ability to pass background check and drug screen
If you are interested in joining our team, please apply today
Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws. Privacy policy available upon request.
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