What are the responsibilities and job description for the Customer Service Rep position at ARS-Rescue Rooter?
Overview
Pay: $18.00 per hour
Schedule: 40 hours per week plus rotating weekends (additional HPW) - Monday-Friday shift (scheduled between 7 AM to 8 PM)
Full-time, year-round work
RS Andrews, in partnership with American Residential Services, is part of the nation’s largest provider of residential HVAC, plumbing, and electrical services with 7,000 team members and over 45 years of experience.
What We Offer:
Weekly pay via direct deposit
Paid training and onboarding
Insurance available after 31 days
Low-cost medical (as low as $5/week)
Dental, vision, HSA/FSA
401(k) with company match
13 days PTO 8 paid holidays
Company-paid life insurance
Clean office environment with strong team culture
Career growth opportunities within a national network
Responsibilities
Deliver exceptional customer service through inbound and outbound calls. You’ll manage scheduling, handle multi-line phones, and support customers with professionalism and urgency. This is a fast-paced, team-driven role based in-office — it is not remote.
Qualifications
What You Need:
Prior experience in a customer service or call center environment
Proficiency with Microsoft Office and computer-based systems
Ability to handle multi-line phones with accuracy and composure
Must report daily to the office (no remote work available)
Weekend and shift flexibility may be required
Must be able to pass background check and drug screening
Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional money may be offered based on experience and will be detailed in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on any protected status under federal, state, or local law. Privacy policy available upon request.
Salary : $18